State Licensed Member Retention Specialist

Working remotely in a full-time capacity, the Member Retention Associate Specialist will engage with current members to discuss AAA membership benefits and retain those expressing a desire to cancel, utilizing strong customer service and sales skills in a high-volume contact center environment. Key responsibilities Communicate the full value of AAA membership and assist members in identifying benefits that meet their needs Respond to member inquiries with professionalism and courtesy, ensuring high levels of customer satisfaction Meet or exceed established production goals while providing ongoing training on AAA products and services Required qualifications High School Diploma or equivalent Two to five years of customer sales and service or retention experience Previous inside sales skills with a focus on customer care Ability to obtain appropriate licensing for sales and service within 90 days of hire Exceptional attendance and punctuality, with the ability to work overtime or holidays as needed