CareFirst, Inc. in Baltimore, MD seeks a Manager, Stars (Member Experience) to lead a team and drive cross-functional programs that improve member experience and CAHPS/Star ratings for Medicare Advantage plans.
The role analyzes CAHPS, Pulse, complaints, and call center data to shape strategy; oversees enterprise CAHPS initiatives; partners with CMS/BCBSA to implement regulatory changes and scale Medicare Advantage solutions across lines of business.
#J-18808-LjbffrStars Experience Manager — Medicare Advantage Impact in baltimore at Unknown Company
This position is listed as full time and onsite.