Stars & Member Experience Manager — Medicare 4-Star Strategy

CareFirst BlueCross BlueShield seeks a Manager, Stars (Member Experience) to lead a team responsible for designing, launching, and executing programs that enhance member experience and retention to achieve 4 Star Ratings in Medicare Advantage plans. The role emphasizes cross-functional leadership, data-driven strategy, and collaboration with CMS and other partners.

The position requires a Bachelor's degree or equivalent experience with 5+ years in a healthcare payer environment, including