Standard Commercial Lines Account Manager

Standard Commercial Account ManagerLocation: OhioEmployment Type: Full-Time and HybridJob SummaryAre you a relationship-driven insurance professional who thrives on delivering exceptional service? As a Commercial Account Manager (CAM) you'll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You'll be the go-to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction.This position is ideal for a licensed insurance professional who enjoys building meaningful client relationships, navigating complex coverage needs, and helping businesses feel confident and protected.ResponsibilitiesBuild & Maintain Strong Relationships- Develop trusted partnerships with clients, underwriters, and producers- Maintain high satisfaction within your assigned book of business- Collaborate with carriers and specialty markets to find the best placement for clientsSupport Producers & Drive Growth- Provide technical expertise to assist Producers with new business opportunities- Participate in servicing renewal accounts and exploring coverage enhancements- Review existing policies to identify upgrade or rounding opportunitiesDeliver Exceptional Account Service- Manage renewal processes, beginning 90 days prior to expiration- Conduct regular service calls and respond to client inquiries- Process endorsements, certificates, audits, and change requests- Report claims in accordance with departmental guidelinesEnsure Accuracy & Compliance- Maintain accurate, real-time updated client files in agency management system to prevent E&O exposure- Process renewals in AMS-360, including billing, commissions, and coding updates- Issue certificates and endorsements, ensuring policy accuracy- Ensure agency-bill policies are invoiced accurately and in compliance with agency proceduresAct as a Key Liaison- Serve as the primary point of coordination among clients, carriers, and internal stakeholders- Manage carrier communications regarding inspections, underwriting requests, and compliance requirements- Track and follow up on outstanding items to ensure timely completion of service activities- Support new business and renewal workflows through coordination of required documentation- Escalate risks to service timelines or client satisfaction to leadership as appropriate- Promote seamless service delivery through cross-team collaborationOther duties and projects, as assignedBenefits IncludeHealth, dental and vision insurance from day oneCompany-funded health savings account (HSA)Life insurance, short and long-term disability insurance401(k) with employer matchPaid time off, including summer hours and paid parental leaveHybrid work locationAnd much more!About UsWith 100+ years of history behind every client relationship, we've built a reputation on integrity, expertise, and the dedication of our people.

That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain's Cleveland Business.Founded in Akron, OH in 1910, we've grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.If you're passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you'll thrive at SeibertKeck Insurance Partners.Our competitive edge comes from:Regional specialization and deep market knowledgeClient education that emphasizes prevention over reactionAccess to regional, national, and international insurance marketsA reliable in-house claims service team that advocates for clients when it matters mostAt SeibertKeck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best possible rates through strong carrier relationships, and support clients with responsive, around-the-clock claims partners.We're proud of where we've been, and even more excited about where we're going!Equal Opportunity EmployerWe are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic.RequirementsQualifications5+ years of commercial lines P&C insurance experienceActive Ohio P&C licenseHigh school diploma or GEDProficiency in AMS-360, ImageRight, Microsoft Office, and web-based toolsStrong analytical, decision-making, and communication skillsAbility to adapt to change and follow agency proceduresProfessional, polished interpersonal presenceCommitment to continuing education