Stage 1 - Program Assistant IIWe are looking for a Program Assistant II for our Stage 1 Department who will check eligibility of CalWorks parents. In this key role, you will serve as CalWORKs customer service liaison by assisting walk in clients. You will also be responsible for ensuring that provider and parent documents are accurate.
In addition, you'll provide quality service to clients by providing. You will also maintain child care documents for clients, handle photocopying as needed and perform various other program duties as requested.Responsibilities:Create and maintain new parent or provider files, including filing required documentation.Review and ensure proper documentation is provided.Prepares forms, notices and correspondence regarding missing documentations, etc.Enter client information on internal databaseMake follow-up phone calls to providers regarding terminated parentsSet up appointments for new enrollments/re-certifications and/or follow up on rescheduled appointments and no-showsSend letters to parents of documentation needed for re-certificationMaintain private agency waiting list by updating, editing and verifying info.Check for qualifying need, residence of families and child care needs within our service areaSort and distribute incoming mailPerform other duties as assignedExperience, Knowledge, Skills and Abilities You Should Possess:High School graduate or equivalent, some college preferredAt least 2 years experience working with parents receiving subsidized child care or social support services preferredExperience with MS Excel and Word, preferredRequires excellent verbal and written communication skills.Strong customer service skillsStrong organizational and administrative skills.Ability to work flexible hours and overtime as needed to complete required tasks in a timely manner.Ability to handle sensitive and confidential issues/mattersAbility to work variable days and hours and site locations as needed for special projectsExcellent work ethic, including attendance and punctualityTotal Package of BenefitsMedical/ Dental/ Vision - 95% Covered by employer401k Matching OptionsFlex SpendingPre-paid Legal ServicesSick and Vacation TimePaid Holidays and Winter BreakOpportunity for Growth and DevelopmentRobust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRMQualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Crystal Stairs, Inc. is committed to building and sustaining a fully diverse workforce and culture.
As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.