Staff Systems EngineerResponsibilities Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes. This is an exciting time to join H-E-B Digital. We're using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience. As a Staff Systems Engineer, you'll provide end-to-end support to systems design & infrastructure, identify solutions to complex problems, and effectively propose paths forward to drive outcomes. You will recommend improvements to established frameworks for designing, testing, maintaining, and implementing systems related to H-E-B infrastructure business processes, operations, and systems, and ensure the highest levels of availability, performance, and security.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... you can serve as technical authority and coordinate work for a group of engineers? HEAD FOR BUSINESS...
you make sound, mature technical judgments that result in significant impact? PASSION FOR RESULTS... you can deliver sweeping technical initiatives with minimal guidance?What is the work?Design & Development / Information Technology: Contributes to the overall systems design strategy and architecture specifically for more complex and interconnected systemsDesigns infrastructure systems supporting H-E-B business processes, operations, and network-based product systemsEvaluates operating systems, databases, utilities software, or system management tools the perspective of best practices and on an ongoing basis to ensure business needs are metProvides guidance on analyzing, testing and debugging to junior engineers as requiredEvaluates / tests / debugs / implements applications programs supporting H-E-B infrastructure business processes, operations, and network-based product systemsGuides the team with analyzing, installing, configuring, and maintaining operating systems, databases, utilities software, or system management tools for large-scale changes to technologies/ infrastructureWrites custom code/scriptsContributes to the development of technology roadmaps in designs and implementationsEnsures the team adheres to architected technology roadmaps in designs and implementationsServes as technical subject matter expert (SME) for cross-functional IT Teams; assists with / troubleshoots systems-related issues and maintenanceAssists in writing and communicating common goals and direction for teamApplies experience / knowledge of available technologies to provide detailed specifications for proposed solutions; assists in creating / presenting hands-on demonstrations for proposed solutionsAssists with the selection of vendors by conducting thorough vendor comparisonsMonitors internal and vendor service level objectives (SLOs) and agreements (SLAs) for complex/ larger scale solutions; identifies / resolves SLO / SLA gapsMonitors system performance for productivity issues; identifies potential solutions; collaborates & guides with vendors, other Digital Teams to implement themContributes to the development of best-in-class security, backup, and redundancy strategiesPromotes H-E-B standards and proceduresLeads and manages complex projects requiring specialized technical knowledgeCoordinates with technical / non-technical Partners and clients to determine business requirementsMay lead project teams and work cross functionally with other teams to achieve success. Takes responsibility for team and project decisions. Highly visible within their organizationWorks independently with general direction.
Coaches and mentors' other engineers in engineering techniques, processes, and new technologies; enables others to succeedInterviews, mentors, and provides Partner feedback to ensure the efficient operation of the teamManages and supports a mix of COTS, SaaS, and internal software and servicesUsage of cost-benefit analyses in order to develop cost-efficient systems for specific projectsPerforming quality control procedures to make sure that all systems are operational and efficientDeveloping system control features that set and maintain quality standards for an organizationInteracting and working with a wide range of people, like management, vendors, clients and IT staffExtensive hands-on experience with the Jira suiteStrong understanding of APIsWhat is your background?A related degree or comparable formal training, certification, or work experience7+ years of related systems experienceDo you have what it takes to be an H-E-B Staff Systems Engineer?Advanced/Subject Matter Expertise of Mobile Device Management (Omnissa Workspace ONE preferred)Advanced knowledge of all things Microsoft (Microsoft 365, Security, Compliance, Entra)Advanced scripting and automation experience (e.g., Powershell or Python for automated installation, configuration, hardening, and maintenance tasks)Strong knowledge of networking technologies (OSI network layers, TCP/IP)Strong knowledge of various operating systems and their impact / implicationsStrong knowledge of best practices related to system security measures, and with system administration, performance tuning, and monitoringAdvanced communication skillsAdvanced analytical and problem-solving skillsEffective time management and prioritization skillsProject management skills are a plusAbility to work efficiently in a fast-paced technical environment with increasing support demands and complexityAbility to manage multiple priorities and assigned tasks to meet deadlines and objectivesAbility to provide guidance and coach a team of junior engineersAbility to work on significant projects and act as a technical owner. Provides regular mentorship to teams and is seen as a trusted leader by their organization.Creates/updates standards and practices for the departmentStrong knowledge of Agile processFunction in a fast-paced, retail, office environmentTravel by car or plane with overnight staysWork extended hours; sit for extended periodsWork rotating and on-call schedules