Staff Software Engineer (Site Reliability Engineer)

Requirements

• If you’re passionate about building robust systems and reducing complexity through automation, we’d love to work with you
• 10+ years of experience in Site Reliability Engineering or similar roles supporting production environments, with proven ability to mentor and guide technical teams
• Expertise in infrastructure as code (IaC) tools (Pulumi, Terraform, CloudFormation, etc.)
• Deep familiarity with observability tools (Datadog, Sentry, etc.) and incident response practices (PagerDuty, IncidentIO, etc.)
• Proficiency with cloud infrastructure platforms (Azure, GCP, AWS, etc.)
• Strong programming skills (Python, Bash, Go, or similar languages)
• Proven track record of diagnosing complex system problems and implementing durable solutions
• Solid understanding of CI/CD, Kubernetes, containerization, networking, and cloud security principles
• Excellent problem-solving skills, meticulous attention to detail, and a commitment to operational excellence

What the job involves

• As a Staff Software Engineer on the Site Reliability team at Harvey, you will ensure the reliability, scalability, and performance of our legal AI platform. You’ll join a high-leverage team that sits at the intersection of infrastructure and product, owning the systems that keep our platform fast, secure, and always on
• From scaling across 50+ regions to automating mission-critical operations, your work will ensure that Harvey remains resilient as we grow
• Design, implement, and manage monitoring, alerting, and infrastructure resources (compute, storage, networking) across 50+ global regions
• Lead incident management processes, including postmortems, root cause analyses, and driving actionable improvements
• Automate operational tasks and workflows, building tools and processes for capacity planning, graceful rollouts, and safe data access to maintain high reliability and reduce manual intervention
• Establish best practices for security, compliance, and reliability and collaborate across teams to drive these principles throughout the software lifecycle
• Optimize infrastructure costs through strategic capacity planning and build-versus-buy decisions while maintaining system performance, reliability, and functionality
• Provide technical mentorship and leadership, promoting best practices and fostering team growth