Staff Software EngineerAs a Staff Software Engineer, you'll shape the technical direction of Magical's AI agent systems. You'll drive product delivery, elevate engineering standards, mentor peers, and stay hands-on with the code.Magical orchestrates complex, high-stakes healthcare workflows involving queues, run state, browser automation, model calls, system evaluations, observability, and human-in-the-loop recovery.You'll transform messy customer inputs—SOPs, decision trees, portal behaviors, edge cases—into robust automations. This means building systems that draft workflows, test them, catch failures, suggest improvements, and trigger human intervention when necessary.
You'll also focus on runtime reliability, workflow pathways, evaluations, and specialized agents for repeatable healthcare workflows.This is a hybrid role based in our San Francisco office.What You'll DoSet the technical direction for core agent systems—automation building, runtime reliability, evaluations, and observabilityLead ambiguous backend and full-stack projects that materially advance the productImprove engineering practices through better architecture, faster feedback loops, stronger code reviews, and clear standardsMentor teammates through pairing sessions, code reviews, and by modeling strong engineering practicesYou May Be a Fit IfYou have 8+ years of software development experience.You've led complex backend or platform projects with real production impactYou turn ambiguous product goals into clear, executable technical directionYou bring strong systems design instincts: distributed systems, databases, APIs, queues, asynchronous workflows, and observabilityYou have experience integrating AI tools into your workflow and experiment with unconventional solutionsYou elevate engineers around you while staying close to the codeYou possess high agency, strong ownership, and excel at prioritizing what mattersEven BetterExperience with platform, infrastructure, or workflow systems at scaleExperience building agentic products or agent-based workflowsExperience integrating LLMs or AI models into production backend systemsBackground in event-driven architectures, workflow engines, observability, or runtime reliabilityPrior experience in healthcare operations or revenue cycle managementWe're building the best self-serve agentic automation platform for healthcare—and we're just getting started. Come join us!