Staff Product Manager, AI Patient Experience Headway · US (NY, CA, WA) · ai/ml $212k–265k/yr $2[...]

# Staff Product Manager, AI Patient ExperienceHeadwayThis Staff Product Manager role leads the first dedicated AI team on the patient side of a Series D mental healthcare platform to build LLM-driven matching and engagement tools.### What you’d own* AI-powered patient intake and therapist matching flows* Between-session AI support experiences* Evaluation infrastructure, test suites, and red-teaming protocols* AI-informed mental health outcome measurements### Who it’s forA fit if you...* ✓You have 8+ years of PM experience with 2+ years specifically shipping AI/ML products.* ✓You have hands-on experience writing evals and building multi-step LLM flows in production.* ✓You possess technical fluency in RAG architectures, fine-tuning, and model selection.Not for you if...* ✗You prefer high-level strategy over shipping, debugging prompt chains, and writing evals.* ✗You are looking for a non-regulated environment (this requires HIPAA compliance).* ✗You lack experience working directly with ML engineers and data scientists.### Reading between the lines* The phrase 'not an AI-strategy-deck role' implies you will be expected to perform highly technical, hands-on work similar to a technical PM or engineer.* The requirement for 'red-teaming protocols' and 'human-in-the-loop escalation' signals that safety and risk mitigation are primary constraints for this product.Apply nowPostedYesterdaySeniorityStaffSalary$212k–265k/yrLocationUS (NY, CA, WA)Product areaai/mlTypeFull-time### Role typeAI NativeTechnical PM### BenefitsHealthDentalVisionEquity401kPTOParental LeaveLearning BudgetHome Office StipendFull job description### About HeadwaySee all roles →Headway runs the largest network of therapists and psychiatrists in the US who accept insurance, solving the problem that most clinicians avoid insurance because of administrative hassle and most patients can't afford out-of-pocket care. Patients enter their insurance and zip code to find in-network providers and book within days, often at low or no cost per session, while Headway handles billing, credentialing, and payments for the providers. Founded in 2018, it operates in all 50 states with tens of thousands of providers and is expanding into Medicare Advantage and Medicaid. The company raised a $100M Series D in 2024 at a $2.3B valuation, backed by Spark Capital, Thrive, Accel, and a16z, with a mission-driven, ownership-oriented culture.
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