Staff Infrastructure Engineer, Cloud & Reliability

HOAi Infrastructure EngineerHOAi is the fastest-growing company revolutionizing the community association management industry. Our AI workforce platform integrates machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. With rapid growth in the AI space, we are pushing boundaries to redefine industry standards. HOAi Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning—working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members.Here's the reality of our trajectory:Growing 100% year-over-yearOur AI product (HOAi) went from $0 to millions in monthsBacked by Cove Hill Partners and JMI Private Equity6M+ doors on our platform, displacing legacy systemsOverviewYou will own the reliability, performance, and cost of the production infrastructure behind HOAi's AI products.

Our agents make decisions that property managers act on and our voice agents talk to residents in real time — which means downtime and latency are not abstractions here, they're customer conversations that fail. This is a hands-on senior role with real ownership. You'll set the reliability bar for a platform growing fast enough that last quarter's architecture is already under strain, and you'll be the person other engineers come to when production behaves in ways nobody predicted.What You'll OwnCloud Architecture & Infrastructure as Code: Design and evolve our AWS architecture. Own our infrastructure-as-code footprint, environment topology, and the standards that keep it coherent as the org grows.Reliability & Incident Response: Own our uptime posture end to end: autoscaling policies for variable workloads, failover and graceful degradation, circuit breakers and retry semantics, disaster recovery with tested restore paths. Participate in and improve our Sev1/Sev2 process, run post-mortems, and drive the follow-through that keeps the same incident from recurring.Observability: Own monitoring, logging, tracing, and alerting across the stack.

Build dashboards that answer questions rather than decorate walls, and tune alerting so that a page means something. Extend observability to token consumption and model spend so AI cost is a first-class operational metric.Production Database Operations: Own PostgreSQL and Redis as production infrastructure: instance sizing and topology, replication and read replicas, connection pooling, failover and point-in-time recovery, version upgrades, Diagnose query pathology when it surfaces as an incident and partner with product pods on the fix.Cost Efficiency: Treat infrastructure spend as an engineering problem. Instrument it, attribute it, and reduce it without trading away reliability.Security Posture: Own runtime security for our infrastructure: IAM and least privilege, network boundaries, secrets management, patching cadence, and vulnerability remediation. Support security audits and produce infrastructure control evidence.Expectations for SuccessUptime and error budget performance for mission-critical servicesTime to detect and time to resolve for production incidentsRecurrence rate of previously post-mortemed failuresInfrastructure cost efficiency, including cost attribution by workloadDatabase performance and headroom under growthAlert signal-to-noise and on-call loadRequirementsRequired8+ years in infrastructure engineering, SRE, or DevOpsDeep AWS expertise, with production ownership rather than adjacencyInfrastructure as code in production at scaleProduction operation of PostgreSQL — not just querying it, but sizing, tuning, replicating, and recovering itReal on-call experience for a system with meaningful uptime expectationsDemonstrated cost optimization work with numbers attachedStrong debugging instincts in distributed systems: able to reason from symptom to root cause without a runbookStrongly PreferredCloud security posture work: IAM design, secrets management, audit supportExperience supporting real-time or latency-sensitive workloadsDatadog or comparable APM in a primary-owner capacityExperience in a company that outgrew its original architecture and had to fix it while runningSkills & CompetenciesDebugs complex distributed systems and finds root causesObsessed with latency, throughput, and resource efficiencyDefaults to automating repetitive work and building scalable solutionsUnderstands security implications and implements best practices by defaultExplains complex technical concepts clearly to technical and non-technical audiencesTakes initiative to identify and solve problems before they become criticalComfortable with ambiguity and changing priorities in a fast-moving environmentWhat We ValueExtreme ownership: Takes full responsibility for outcomes, not just inputsCustomer-focused: Understands how infrastructure decisions impact end-user experienceData-driven: Makes decisions based on metrics and evidenceContinuous learner: Stays current with evolving technologies and best practicesQuality-focused: Builds systems that are reliable, maintainable, and elegantVelocity-minded: Balances speed with quality; ships incrementally and iteratesBar raiser: Sets and maintains high standards; elevates team performance and output qualityStrong delegator: Empowers others effectively; distributes work based on strengths and growth opportunitiesWhy You Should Join Our TeamOur eNPS is +68! (Google it, that is great).Benefits: Medical, Dental, and Vision kick in day one.Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).401K with Company Match.Remote Flexible - come to the office when needed.Great parental leave benefits.Named on Inc 5000 list of America's Fastest Growing Private Companies.Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.Winner of Coastal Entrepreneur Award, Technology Category.Active employee-led Culture Committee.Ongoing industry and professional development trainings available to all employees.Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.We're playing offense to win!

Our product market fit and our world-class employees make us the leader in our space. We're building something cool and people like it here.The base salary range for this position is $200,000-$260,000/year. Final compensation will be determined based on factors including experience and qualifications. Vantaca offers comprehensive benefits including medical, dental, and vision insurance through Blue Cross Blue Shield of North Carolina and Principal; Health Savings and Flexible Spending Accounts; a 401(k) plan with company match (up to 3% after one year, with Vantaca covering all administrative fees); and at no cost to you: life and short term disability insurance, telemedicine through Teladoc, and an Employee Assistance Program providing 24/7 access to counseling, financial planning, legal services, and family support resources.