Staff Engineer - Enterprise AI Platforms & Infrastructure Director

Join the Team Modernizing MedicineAt ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This \"for doctors, by doctors\" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.A Culture of ExcellenceWhen you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:Consistently ranked as a Top Place to Work2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”2025 Black Book Awards: Ranked #1 EHR in 11 SpecialtiesFlorida Venture Forum: Venture-Backed Company of the YearWe are growing fast, thinking big, and we are just getting started.Ready to modernize medicine with us?Job Description Summary:The Staff Engineer - Enterprise AI Platforms & Infrastructure is the dedicated technical owner for Claude Enterprise and ModMed's enterprise AI infrastructure, responsible for transitioning these capabilities from distributed, part-time ownership into a scalable enterprise platform operating model. The role initially leads the technical deployment and operation of Claude Enterprise and Claude Code, establishing the identity, security, endpoint, policy, integration, monitoring, and operational foundations required for enterprise adoption. The role then expands those capabilities into a broader enterprise AI platform that securely connects AI assistants and agents to ModMed applications, APIs, data platforms,and business systems through reusable infrastructure and governed services.Your Role:Claude Enterprise Platform Engineering & Operations: Owns the technical architecture, deployment, migration, configuration, and ongoing operation of Claude Enterprise and Claude Code across ModMed. Responsibilities include enterprise identity and SSO integration, domain configuration, user provisioning, role and permission design, endpoint configuration, enterprise policy enforcement, usage/spending controls, security configurations, deployment standards, and operational support. Establishes the migration path from individually managed or unmanaged Claude/Claude Code usage into the governed enterprise environment.Enterprise AI Infrastructure & Platform Engineering: Designs, builds, and operates the shared infrastructure required to support enterprise AI platforms, assistants, agents, and AI-enabled applications. Establishes reusable capabilities for authentication, authorization, secrets management, networking, API access, service discovery, policy enforcement, logging, deployment, and runtime operations. Builds infrastructure-as-code, deployment pipelines, configuration standards, runbooks, and reference architectures.MCP Gateway, AI Gateway & Enterprise Connectivity: Builds and operates ModMed's enterprise MCP and AI connectivity infrastructure, including the MCP gateway and related services. Federates enterprise MCP servers and connectors behind governed infrastructure and establishes repeatable patterns for connecting AI platforms to enterprise applications, APIs, data platforms, and services. Owns platform deployment, networking, TLS/certificates, authentication flows, scaling, availability, upgrades, and disaster recovery.AI Identity, Access & Platform Security Engineering: Engineers the identity and access architecture supporting enterprise AI platforms and agents. Integrates AI infrastructure with enterprise IAM, including Okta, OAuth/OIDC, scoped tokens, service identities, user-to-agent attribution, secrets management, and least-privilege access. Partners with Security, Privacy, and Compliance to translate policy requirements into enforceable technical platform controls.Platform Observability, Reliability & Operations: Establishes enterprise monitoring, logging, tracing, alerting, usage telemetry, capacity management, and operational health standards across AI infrastructure. Defines service-level expectations and monitors platform availability, latency, errors, utilization, authentication failures, connector health, and consumption. Leads technical incident response, root-cause analysis, lifecycle management, upgrades, and operational improvement.AI Platform Architecture & Technical Roadmap: Defines and maintains ModMed's enterprise AI platform and infrastructure architecture and technical roadmap. Evaluates emerging AI infrastructure technologies and determines how capabilities such as Claude Enterprise, AWS Bedrock, MCP, AI gateways, Databricks AI capabilities, cloud services, and enterprise application integrations fit into the target architecture. Creates reference architectures and platform standards that enable teams to consume AI capabilities without rebuilding foundational services.Skills & Requirements:Bachelor's Degree in Computer Science, Information Systems, Cyber Security, AI, Applied AI or related.10+ years in platform/infrastructure or security engineering, with demonstrated deep hands-on delivery at a IAM and OAuth/OIDC; API gateways; cloud (GCP and/or AWS); infrastructure-as-code; observability/monitoring; security and compliance frameworks (HIPAA, SOC 2); scripting/automation.ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:United StatesComprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.Generous Paid Time Off and Paid Parental Leave programs,Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote \"interviews,\" and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ( ). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
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