Staff Development Training Consultant -
The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.
Job Summary:
This position performs as a Region Trainer with a focus on the Child Support Central Operations Process and is an excellent fit for individuals with a strong background in Child Support. If you enjoy training and providing support to others, this may be the position for you. Your duties would include:
- Maintaining an operational knowledge of Florida's Child Support Program including knowledge of the Program's procedures as they pertain to Child Support.
- Conducting and facilitating Child Support training to meet statewide and local training requirements, ensuring proper utilization of standardized course material and job aids, and other approved resources.
- Acting as an instructor using effective classroom instruction techniques by use of visual aids, variety in presentation, and responsiveness to class participants, and when teaching individuals.
- Working in Microsoft Office using Word, PowerPoint, Excel, Outlook, the Program's computer system, state systems and the internet to research and evaluate information and to utilize training presentation software.
Minimum Requirements:
- Currently employed with the Florida Department of Revenue.
- At least two years of experience working with the Child Support Program at the level of Revenue Specialist II or above.
- Experience in training, teaching, or instructing individuals.
- Experience utilizing presentation software (i.e. PowerPoint).
- Experience researching information and interpreting procedures.
Preferences:
- Preference will be given to individuals with customer service delivery experience with the Child Support Program assisting customers in the lobby, on the phone, or via chat.
Special Notes:
- There is no skills verification test, however there is a work sample exercise immediately following the interview. Candidates will be provided the details when they are invited for an interview.
- Position is housed in Central Operations - Tallahassee.
- Alternative Screening Criteria will be used in lieu of a Skills Verification Test.
- This role is eligible to telework occasionally when there is no in-person training scheduled.
Salary: $40,320.84 - $55,736.40 / annually
Benefits: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
Contact Information: Nery Marrero, ,