Job Title
Staff Trainer for Economic Benefits Programs
Job Description
Prefer experience in multiple Economic Benefits Programs with 3 years minimum experience in NC Fast. Training experience also preferred. Requires strong interpersonal skills, excellent communication skills, and the ability to work with varying personalities and skill levels. Must be able to work independently. Ongoing recruitment.
The primary purpose is to administer federally mandated Income Maintenance Programs to applicants/recipients who meet eligibility criteria. The Unit is responsible for all functions related to eligibility to include intake, processing, recertifications, reports and analysis, training, and program integrity.
Essential Duties and Tasks
The primary purpose of this position is to function as Staff Trainer for Economic Benefits Programs. NC Fast is used in some capacity by all Social Services programs. Some working knowledge of each program is necessary to properly connect the program policy to the computer management system. Training must always incorporate state and federal requirements to ensure program compliance. Employee in this position will need to collaborate with the Management Team and State Program Consultants to incorporate ongoing policy changes in training.
Individual in this position will need skills and abilities to independently read, comprehend, design and deliver computer based and/or classroom training to groups as well as on an individual basis to enhance employees' awareness, sensitivity and effectiveness in needed areas including accuracy and timeliness in processing. This individual requires skills to coordinate, schedule, conduct and evaluate trainings of seasoned and newly hired staff.
This position interacts with employees to precisely identify the tasks, responsibilities, knowledge, skills and conditions necessary for the job to be performed. Individual in this position provides instruction to staff, answers staff questions to help develop worker competency and confidence through direction and encouragement to establish worker independence and increase staff retention.
This position is from 8:00 A.M. to 5:00 P.M., Monday through Friday.
Other responsibilities for this position are as follows:
Troubleshoot problem cases prior to submission to the state help desk. Works with program supervisors to assess the needs of vacant caseloads and maintain program compliance. Also assists with accessing, distributing and analyzing reports and making recommendations based on findings, as well as completing 2nd party reviews to monitor patterns that may need further training and improvement. (20%)
Employee in this position reports directly to the Income Maintenance Program Administrator. Performs any other duties as assigned by the Income Maintenance Program Administrator's leadership, to include disaster shelter duty.
- Employee plans work and performs with considerable independence within guidelines and policies of the department. General oral or written instructions are received from the supervisor or areas of responsibility.
- Objectives and work plans are discussed with the supervisor on a regular basis. Supervisor occasionally monitors training functions. At the end of a course, the training participants evaluate teaching and course content.
- Work and decisions made affect groups and/or individuals involved in career development, skills, or administrative and supervisory training. A bad decision or error in judgement may curtail a phase of training or result in erroneous, irrelevant, or ineffective training to individuals, and cost of time and money to the agency.
Other Work Characteristics:
- Must be energetic, enthusiastic and people-oriented.
- Machines, Tools Used:
Telephone, Fax, computer, copier, scanner, TV monitor, calculator or adding machine, motor vehicle for work transportation. Precision Exactness and/or Accuracy Required.
Exactness and accuracy are required at all times in disseminating policy and other training. Individual must be observant of training participants to detect any problems with the training, environment, and/or resources. Must be detail oriented. Feedback from employees must be carefully evaluated and understood to maintain continuous improvement in training delivery and resources.
Knowledges, Skills and Abilities
Considerable knowledge of training theory, principles and techniques of training within specified Economic Benefits program(s). Ability to interpret, apply and communicate a variety of policies, procedures and regulations. Ability to exercise sound judgment in assessing training needs, development of objectives, recommending training goals and evaluation of student learning. Ability to develop course outlines and lesson plans. Ability to organize and coordinate training activities, to evaluate staff learning and to maintain accurate records. Ability to communicate effectively, both orally and in written form. Ability to work effectively with others and use sound judgement in applying policies, procedures and training principles. Ability to adapt and communicate information to a wide range of audiences and situations.
Desirable Education and Experience
- Minimum Education and Experience - Graduation from a four-year college or university and two years of experience in a human service program, counseling, or training, in the subject matter specified; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.
- Must have experience in multiple Economic Benefits programs and NCFAST and have the demonstrated ability to read manuals, complete web-based and classroom training and effectively instruct others in groups or individual settings.
Benefits
Nash County offers cafeteria-style benefits including:
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Supplemental Health Benefits (Accident, Critical Illness, and Hospital Indemnity Insurances)
- Disability Insurance (Long-Term and Short-Term Disability)
- and more!
Retirement Membership in the North Carolina Local Government Employees Retirement System is a requirement for all regular full-time and regular part-time employees. Employees contribute 6% of their annual compensation before it is taxed. If you leave County service before retirement, you may withdraw your retirement contributions or elect to freeze your contributions in anticipation of future local government employment. If you have 5 years of service, you are 100% vested in the NCLGERS.
NC401(k) The NC401(k) supplemental retirement program is available to regular full-time and regular part-time employees. The County establishes this 401(k) account for each eligible employee and makes a 5% contribution based on monthly earnings. Employees may elect to make voluntary contributions through payroll deduction.
457 Deferred Compensation The 457 Deferred Compensation program is available to regular full-time and regular part-time employees through payroll deduction. Deferred compensation is a voluntary investment plan to supplement retirement income and to defer taxable income.
Special Separation Allowance The Separation Allowance is available to law enforcement officers between the ages of 55 and 62 years that are eligible and retire under the provisions of the NC Local Government Employees Retirement System.
125 Flexible Benefit Plan Flexible Spending Account options are available to regular full-time and regular part-time employees who wish to use pre-tax dollars for eligible medical, pharmacy, dental, vision, and daycare expenses. The Flex Convenience Card program gives you instant access to your account funds.
- Health Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible health care expenses.
- Dependent Care Spending Account -- Section 125 of the IRS Code allows yearly voluntary enrollment to set aside pre-tax dollars for eligible dependent care expenses.
Direct Deposit Direct Deposit is a condition of employment for all employees. Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.
Leave Programs
Vacation Leave For regular full-time County employees, vacation leave accrues based on length of service in the NC Local Government Employees Retirement System. Regular part-time employees accrue prorated vacation leave based on a percentage of the full-time benefit.
Sick Leave For regular full-time County employees, sick leave accrues each pay-cycle. Regular part-time employees accrue prorated sick leave based on a percentage of the full-time benefit. Your unused sick leave balance can be applied as creditable service toward a service retirement under the guidelines of the NCLGERS.
Holidays The policy of the County is to follow the holiday schedule as published by the State of North Carolina each year. The following holidays are observed:
- New Year's Day,
- Martin Luther King, Jr. Day,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and the day after, and
- Three