Staff Customer Experience Strategist (Fully Remote)

Highly influential individual-contributor role reporting to VP, Risk & Operations. Work across Product, Engineering, Operations, Risk, Data, Finance, and GTM. Own Customer Experience Insights and Optimization. What You'll Do: Uncover biggest opportunities to improve customer journey. Diagnose what is driving the experience. Shape customer experience priorities across SaaS and payments. Create momentum now while shaping what comes next. Influence high-value improvements across Plooto. Build a stronger Customer Experience capability. What We're Looking For: Significant experience in payments, fintech, SaaS, or customer experience strategy. Strong understanding of how money moves through a payments business. Demonstrated track record of using data to solve systemic problems. Strong hands-on data proficiency using SQL, Databricks, Salesforce. Strong first-principles problem solving and business judgment. Experience building or improving a customer experience capability. Strong cross-functional influence and communication skills. Why Become a Plootonian?: Make a meaningful impact in the payments space. Strong product-market fit and massive opportunity ahead. Join a team that cares deeply about customer impact and moves with urgency. Help shape the next chapter of our growth story. Plooto Plooto is a payment automation platform that helps accountants, bookkeepers, and their clients manage payables and receivables. With a strong footprint in Canada, we serve busy entrepreneurs, finance teams, and non-profits, and are backed by experienced fintech leaders. #J-18808-Ljbffr