Staff, Customer EngineerJoin a high-impact Customer Engineering team enabling next-generation server processor platforms for one of the world's leading semiconductor innovators. As a Staff, Customer Engineer, you will serve as a technical interface between strategic customers—including hyperscalers, OEMs, and ODMs—and internal product teams, helping to launch and sustain industry-leading server SoCs. This role is ideal for a seasoned technical expert and communicator who thrives in a fast-paced, cross-functional environment.
You will drive customer adoption from concept to commercialization and mass production, representing the voice of the customer internally while delivering best-in-class technical support externally. In this role, you'll work closely with the CE Server Team lead, internal design, systems, and validation teams, and with external partners across thermal, power, SI/PI, and firmware disciplines. You'll also become deeply familiar with reference platforms and platform implementation guides to ensure customer system designs meet the highest performance and reliability standards.Minimum Qualifications:Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 4+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.
ORMaster's degree in Electrical/Electronics Engineering, Computer Engineering, or related field and 3+ years of Hardware Applications Engineering or Hardware Design experience or related work experience. ORPhD in Electrical/Electronics Engineering, Computer Engineering, or related field and 2+ years of Hardware Applications Engineering or Hardware Design experience or related work experience.Preferred Qualifications:Master's Degree in Electrical Engineering, Computer Engineering, or related field.6+ years of Hardware Applications Engineering or Hardware Design experience in server platform design, bring-up, or customer-facing technical rolesPrior experience supporting hyperscalers, OEMs, or ODMs in server hardware deploymentDeep understanding of high-speed board design principles including: DDR5, PCIe Gen6/Gen7, CXL, SerDes, and Ethernet PDN design, SI/PI simulation and debug, EMI/EMC mitigationExperience with system bring-up and debug tools: oscilloscopes, logic analyzers, BERTs, etc.Familiarity with system firmware (UEFI, BMC, BIOS) interactions during hardware validationExposure to server platform compliance and interoperability standards (e.g., OCP, JEDEC, PCI-SIG)Programming or scripting experience (e.g., Python, shell) to aid automation or debugExcellent communication, organizational, and leadership skillsDemonstrated ability to influence internal teams and manage customer engagements with high autonomyPrincipal Duties and Responsibilities:Provide hardware support for strategic customers adopting server processor SoCs, including hyperscalers, OEMs, and ODMsAct as a technical interface for customer hardware teams during design, bring-up, validation, and deployment phasesPerform detailed reviews of customer schematics, PCB layouts, thermal designs, power delivery networks, and signal integrity plansSupport SoC interface validation and debug across DDR, PCIe Gen6/Gen7, CXL, Ethernet, and other high-speed interfacesCollaborate closely with the CE team, internal engineering, software, validation, and product teams to address technical challenges and customer feedbackIdentify gaps in customer and internal design expectations and propose practical solutions or mitigationsFamiliarize with the reference platforms and platform implementation guides developed by internal teams to effectively support customer developmentDevelop & Deliver high-quality technical documentation, training, and onboarding material for customer enablementDrive continuous improvement of support processes and infrastructure to scale across customer engagementsBonus Skills:Familiarity with SoC integration, including silicon debug or validation experiencePrevious participation in server platform standardization efforts (e.g., OCP NIC 3.0, Open Compute Server specs)Experience with AI/ML, HPC, or cloud workload requirements on server platforms