At INDI, we’re passionate about empowering individuals and businesses worldwide. Our cutting‑edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work.
Overview of the Role
The SSR Account Manager will serve as the primary point of contact for a portfolio of 40‑45 small and mid‑sized clients, focusing on maintaining client satisfaction, managing proactive relationships, and identifying potential risks to ensure smooth client interactions.
Key Responsibilities
- Owning day‑to‑day client interactions and conducting systematic check‑ins at 30/60/90 day intervals.
- Monitoring client satisfaction and escalating risks to senior leadership.
- Tracking key updates and maintaining comprehensive internal records.
- Supporting internal coordination with Delivery and other teams.
- Contributing to client retention and referral initiatives.
Requirements
- Experience: 2+ years in Customer Success, Account Coordination, or similar roles.
- Industry: Preferably in software outsourcing or recruiting services.
- Domain Knowledge: Familiarity with Software Development roles.
- Account Management: Experience managing high‑volume accounts.
- Travel: Availability to travel 20% of the time.
Benefits
- Fully Remote: Work from anywhere in the world.
- Competitive Compensation: Excellent package including base salary and commissions well above market average.
- Home Office Setup: Complete hardware provision for your workspace.
- Flexible Hours: Design your own work schedule for optimal work‑life balance.
- Healthcare: Comprehensive coverage including Vision and Dental.
- Financial Planning: 401(k) Plan and Life Insurance.
- Paid Leave: PTO, parental leave, and special leaves.
- Dynamic Work Culture: Innovative and multicultural environment.
- Career Growth: Opportunity to develop at the speed of your learning curve.
- Support: Strong sales operations and coordination teams.
- Elite Collaboration: Work with top‑tier professionals.
- Professional Development: Resources to help you thrive.
If you are interested in being part of a team composed of the best professionals and working 100% goal‑oriented in an innovative environment, do not hesitate to apply!
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