Job Title
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities
- Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
- Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements
- Bachelor's degree in Computer Science (or the equivalent) is required
- Experience with Python scripting
- Strong SQL experience
- Ideal candidate will have trading systems support experience
- Four years of related technical support experience
- Technically savvy with strong project management skills
- Experience troubleshooting issues and achieving solutions
- The ability to explain to a non-technical person in a way they will understand
SRE Support Engineer in new york at Unknown Company
This position is listed as full time and onsite.