SRE Operations

Role: SRE Operations Lead - AWS, GitLab & AIOps

Location: Charlotte, NC - Onsite

Job Type: Fulltime

Job Description

Must Have Technical/Functional Skills:

• SRE/ARE + 24x7 Production Support (CI/CD, DevSecOps)
• Claude Code to be used for troubleshooting and some level of automation
• Accessing repositories (Gitlab etc), awareness of branching strategies
• Claude to be used for troubleshooting and some level of automation
• Python - Shell scripting/ intermediate
• AWS (CloudWatch, Route53, S3, CloudFront, ECR , EC2) (some, not all)
• Incident Management + Automation/AIOps
• 5+ years in SRE / application reliability leadership

Roles & Responsibilities:

• Lead 24x7 SRE operations and coordinate P1/P2 major incident response through service restoration and follow-up.
• Own reliability measures including SLIs, SLOs, SLAs, MTTR improvement, and service reliability KPIs.
• Drive end-to-end observability using Dynatrace, Grafana, CloudWatch, and Splunk.
• Lead automation, AIOps, self-healing, event correlation, and AI-driven operations initiatives.
• Oversee AWS platform operations, batch processing, and Control-M environments.
• Integrate Claude AI on AWS Bedrock with GitLab using APIs, PATs, and custom workflows.
• Develop AI-driven analysis of GitLab project data, vulnerabilities, pipelines, and security findings.
• Design GitLab API automation, custom workflows, DevSecOps controls, and CI/CD pipeline improvements.
• Build and maintain Python-based GitLab integrations and REST API solutions.
• Support vulnerability remediation and onboarding/configuration of security scanning tools.
• Manage AWS Lambda, ECR, and Bedrock for deployment and automation; optimize Lambda configuration, concurrency, and scaling.
• Design and support resilient multi-region AWS architectures and containerized deployments using Docker and Amazon ECR.