Senior Technical Support AnalystAt CJ Schwan's, we don't just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, Bibigo®, Tony's®, Big Daddy's®, Freschetta®, Pagoda®, Edwards® and Mrs.
Smith's®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure—keeping our production moving, employee's technology up, running, and secure.What You Will Do:Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.Lead Windows, Office, and client application deployments in partnership with engineering and development teams.Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.Collaborate with vendors and contractors to ensure service quality and technology alignment.Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.Provide technical guidance and mentorship to junior support staff.What We Look For:Associate's degree or equivalent experience preferred but not requiredMinimum 5 years of relevant IT experience, including Technical Support Analyst experienceExpertise in Windows OS, Microsoft Office Suite, and scripting toolsStrong troubleshooting skills for hardware, operating systems, and networkingAbility to provide strong customer service including written and verbal communicationSolid understanding of network concepts and IT best practicesProven ability to deliver effective, client-focused IT solutionsMotivated to stay current with emerging technologies and industry trendsWhat We Offer:The base salary range for this position is $54,000 to $89,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.
Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings.CJ Schwan's and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs.
For accommodation requests or assistance with the application, please email