Overview
The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Dir, Operations or DET.
Key Job Responsibilities
- Equipment Operation - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshooting - Troubleshoots technical issues and resolves problems quickly as they arise.
- Security and Safety - Complies with all Company security and safety measures.
- Equipment Security - Ensures equipment is secure from theft and/or damage when in use.
- Customer Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Client Relationships - Maintains a positive relationship with all clients through effective communication.
- Team Collaboration - Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
- Hotel/Client Relationship - Understands and fosters the hotel/client relationship.
- Training/Staff Development - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Mentorship - Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
- Event Supervision - Performs advanced work (pre/during/post event) with operations team members.
- Supervision - Supervises and directs other technicians during an event.
- Equipment Maintenance - Assists team with proper security, storage, transportation, and maintenance of equipment.
- Inventory & Forecasting - Performs inventory and forecasting of equipment needs.
Job Qualifications
- Bachelor’s Degree is preferred.
- 2+ years of field experience in specialty area is required.
- 2-3 years of customer service or hospitality experience is preferred.
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review requirements:
- External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here:
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
Competencies
- Deliver World Class Service - Hospitality
- Ownership
- Do The Right Thing - Demonstrates Self-Awareness
- Drive Results - Ensures Accountability
- See The Big Picture - Decision Quality, Manages Complexity
- Value People - Collaborates
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL:
Physical Requirements
Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sitting: 2-3 Hours
- Standing: 4-5 Hours
- Walking: 4-5 Hours
- Stooping: 2-3 Hours
- Crawling: 2-3 Hours
- Kneeling: 2-3 Hours
- Bending: 2-3 Hours
- Reaching (above your head): 2-3 Hours
- Climbing: 0-1 Hours
- Grasping: 4-5 Hours
Note: The physical requirements marked with an asterisk indicate activities performed without assistance. The team must meet these requirements to perform essential job functions. Reasonable accommodations may be made as needed.
Work Environment
Hotel - Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions vary from moderately quiet to noisy. Team members will use high-end audiovisual equipment and electrical components and may work at heights via lifts and ladders. They may be asked to work in multiple hotel locations and irregular hours including days, evenings, weekends, and holidays. Appearance guidelines apply per Encore and the specific hotel or area.
Warehouse - Work is performed at event venues as well as in a warehouse environment. Appearance guidelines apply. Exposure to outdoor temperatures and dirt, sand and/or dust; working conditions may vary between moderately quiet to noisy; may work irregular hours and on-call status.
The above information is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions. Encore reserves the right to revise the job or require other tasks as assigned.
#INDEVT
Hourly Pay Range: $18.26 - $22.00
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may be eligible for overtime, bonuses or incentives.
Encore is committed to providing the best benefits options for our employees and families. View benefits options for our employees worldwide.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging.
#J-18808-Ljbffr