Sr. Technical Account Manager (TAM) (Fully Remote)

• Pair with Redox customers to navigate new interoperability standards and enable better patient care.
• Develop shared strategies to help customers reach scale and expand their use of Redox.
• Make a positive impact from day one as part of a collaborative and committed team.

Job Responsibilities:

• Partner with enterprise and scaling customers to execute all post-sale functions.
• Collaborate internally to manage customer success plans and escalations.
• Maintain internal documentation and create collateral for customers.

Required Skills & Experience:

• 5+ years of deep EHR integration and workflow knowledge.
• Functional understanding of data formats like HL7v2, XML, X12, APIs.
• Ability to proactively identify new solutions and manage changing responsibilities.
• 100% remote first culture with unlimited flexible time off.
• 401k match, medical/dental/vision, and paid parental leave.
• R^Charge sabbatical and productivity stipends.

Redox

Redox is a healthcare interoperability platform that connects and powers real-time healthcare data exchange across a network of 12,000+ systems and organizations. The company is a remote-first, collaborative team processing over 1.2 billion messages per month.