Sr. Systems Support Analyst (East Coast)

Sr. Systems Support Analyst (East Coast)We are searching for an experienced Sr. Systems Support Analyst (East Coast) at our Jefferson Warehouse facility.Hyundai MOBIS Parts AmericaWe think creatively and keep challenging ourselves to help create a new future and eventually make humankind's dreams a reality. Ready for the challenge?Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier.

Mobis provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts and accessories, Mobis produces chassis, cockpit, and front-end modules; safety products, including airbags; headlights; anti-lock brake systems and electronic stability control products; steering parts; multimedia systems; UVO systems; injection-molded plastic parts, such as instrument panels, carriers, and bumpers; and steel wheel rims and decks.DescriptionThe Systems Sr. Analyst perform the following duties, contributing to the overall mission and goals of the company:Serve as primary contact and department expert with PDC Systems and Varsity SupportContinue supporting department with projects and system testing.Train other analysts to act as backup for day to day supportOversee hardware upgrades at warehouses and work with vendors to supportWork with other analysts to oversee and follow up on the account administration sideProvide reports and query assistance to other departments as needed.Research systems issues, data requests and data discrepancies as neededProvide general assistance for MPA systems requests and projectsKey ResponsibilitiesServe as main point of contact for all PDC systems support, in addition to headquarters and offsite locations. Ensure issues are resolved promptly and operations can continue with minimal interruption. This includes hardware support for Parts Distribution Centers and may require some work outside normal hours.

(30%)Support Systems department with projects, including testing and post implementation. Oversee hardware upgrades and coordinate with affected users and HISNA. (25%)Assist with running reports and queries to ensure data consistency across departments. (20%)Initiate program maintenance requests and determine their priorities based on urgency or benefit to Mobis Parts America, LLC., Hyundai Motor America, Inc and Kia Motors America, Inc. (15%)Oversee user account, hardware setup and system access.

Define and develop procedures for new Systems access. (10%)Key Performance IndicatorsTroubleshoot systems related user issues for all MPA locationsWork throughout all stages of Systems projects and enhancementsPrepare standard reporting using Excel and Access, along with SQL client and other proprietary data gathering toolsCoordinate requests for system enhancements and user accessWork Schedule & Travel RequirementsMonday through Friday, 8:00 am - 5:00 pm.Required QualificationsEducation RequirementsBachelor's degree in a related field or equivalent work experience and demonstrated skillsExperience Requirements4-6 years of prior experience with systems troubleshooting/enhancements and creating queries and reports.Experience taking ownership of small to medium sized projectsPrior experience with QMF, or any other SQL clientAdvanced Excel and VBA experience is required.CertificationsData analytics certification is a plus.Employment Type - ExemptCompensation - Annual Salary, $62,518.54 - 92,214.85Hyundai Mobis Parts America - BenefitsWe offer a competitive benefits package for full-time employees which include:Medical, Dental, and Vision401K with employer matchingTuition ReimbursementPaid Vacation, Paid Sick Days and Paid HolidaysMapped career plans; we believe in developing and promoting our talent!Company Discounts & more!Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.