Our client serves as a technology support advisor to medium-sized businesses across the New York area and is seeking an experienced Sr. Systems Engineer to join their Technical Services team. This is a confidential search; the client's identity will be shared with qualified candidates as the process moves forward.
This is a hands-on technical leadership role for someone who thrives in a fast-paced environments, enjoys solving complex infrastructure challenges, and is ready to take on responsibility for guiding the work of Help Desk and On-Site Engineers.
What You'll Do
Technical Leadership & Oversight
- Serve as a senior escalation point for Help Desk and On-Site Engineers, providing guidance and mentorship on complex technical issues
- Review and help ensure the quality and consistency of work performed by on-site and help desk staff
- Mentor and provide hands-on training to junior and peer engineers on relevant technologies and best practices
- Act as a technical advocate for the support team, both internally and with clients
Infrastructure & Systems Management
- Lead hardware and service deployment projects, including servers, SANs, switches, routers, firewalls, and wireless devices
- Administer and maintain Microsoft environments, including Windows Server, Exchange Server, and Office 365
- Administer and maintain virtualization environments (VMware vSphere or Microsoft Hyper-V)
- Design, install, and support site-to-site and remote access VPN solutions
- Perform Microsoft Server migrations (Active Directory, File Servers, SQL Server, Exchange)
- Troubleshoot and resolve server, network, hardware, and software issues across client environments
Client & Project Delivery
- Provide consultative services to clients to determine hardware, software, and infrastructure specifications
- Design computer systems and solutions based on client requirements, and analyze existing environments to identify areas for improvement
- Follow project scopes to deliver technical solutions for growing client environments, completing tasks within scoped budgets
- Document client environments, systems, and resolutions thoroughly for ongoing support
- Properly log, prioritize, assign, track, and resolve incidents and requests within SLA
- Recommend new products and services based on clients' current and future needs
What We're Looking For
Required
- 4-year degree or equivalent industry experience
- 5+ years of IT industry experience, including prior experience in a support role interfacing with end users
- Experience in the Managed Services Provider (MSP) industry highly desired
- 3+ years of hands-on experience with VMware vSphere (4.x-6.x) virtual machine management
- 3+ years of hands-on experience with server OS, application, and data backup/recovery
- 3+ years of hands-on experience with security technologies (firewalls, IPS, web filtering)
- Experience designing and supporting site-to-site and remote access VPN solutions
- Experience with Microsoft Server migrations (Active Directory, File Servers, SQL Server, Exchange)
- Working knowledge of copper category and fiber optic cabling technologies
- Strong troubleshooting skills for diagnosing and resolving network connectivity issues
- Excellent written and verbal communication and client-facing skills
- Strong time management skills and ability to work independently with minimal supervision
- Willingness to participate in an on-call rotation for after-hours emergency support
Preferred
- Advanced field-related certifications (e.g., Microsoft, VMware, CompTIA, Cisco)
- Experience with cloud platforms (Microsoft Azure, Office 365, AWS)
- Experience with Fortinet security appliances
- Location: Suffolk County, NY (exact work sites shared upon interview, given the confidential nature of this search)
- Some local travel may be required
- This role operates primarily in a professional office/client-site environment
- Competitive Benefits Package with Medical, Dental, Life and 401(K)