Sr. SSD Application EngineerLocation: Milpitas, CARole Type: Full timeJob Description• Develop front-end firmware features necessary to meet the product specification and customer requirements.• Develop and modify existing firmware for SSD product requirements following PCIe and NVMe protocols.• Debug host interface related problems encountered during internal or customer firmware testing.• Perform root cause analysis and make appropriate changes to correct the problem.• Work directly with hardware designers to efficiently resolve customer issues.• Working with customers to manage SSD debug and qualification requirements in collaboration with SMI Engineering Teams, driving technical design-in/-win, and debug hardware, firmware, and other platform-related barriers to adoption.• Interfacing with customers and internal platform partners to resolve product issues and leverage those learning to shape future product (controller / Firmware) definition.• Evangelizes technical benefits of SMI Enterprise controllers and various business models at the platform level; creates preference for SMI products within the platform; enables customer and end-user adoption of solutions; and supports ecosystem and tools enabling to drive controller solution adoption.• Advocating technical customer needs to internal stakeholders.• Driving internal teams to deliver to customer expectations.• Participates in customers meetings and presentations, acting as technical adviser, consultant, analyst, and program manager for customer technical interactions in collaboration with SMI PM teams.• The AE will work closely with customers and partners to establish strong relationships that deliver results and team business objectives in the data center / enterprise segments.Minimum Requirements• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or related fields.• At least 3 years work experience in each of the following:Software/firmware applications engineeringExperience in SSD controller/firmware architectureExperience with PCIe and NVMe protocols in firmware development and debugging, including but not limited to host reset, power management, namespace, MSI-X, SMBus, ARP, NVMe commands etc.Experience in analyzing PCIe protocol traces to identify the root cause for front end issues.Experience in the storage industry in SSD, HDD, storage systems, or a related technology.Strong experience in C/C++ programming and data structureHands on experience with JTAG/ICE debuggersExperience with version control software like Git.Competent to work independently as well as in a small team collaboration environment.Must be willing to learn fast and execute as a team player.Good oral, written and presentation skills for communication and documentation.Ability to work independently with a minimum of day-to-day supervision.The ability to operate logic analyzer, oscilloscope and bus protocol analyzer is valuable.Experience with hardware peripherals, features, and development environments is also valuable.Compute and/or Storage System hardware and/or software using both Windows and Linux based operating systems in the data center/enterprise.HDD/SSD systems/protocols and/or SAS/SATA/PCIe (NVMe).Familiarity with Datacenter architecture and interfaces, PCIe Switches, RAID controllers, HBAs, Expanders, and JBODs/JBOFs.Knowledge of SSD hardware and firmware architecture.Microsoft and Linux datacenter OS debug experience.Fluent in reading and writing Mandarin preferred.About Us: InterSources IncInterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology.
We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas coveringArtificial IntelligenceCloud MigrationCustom Software DevelopmentData Analytics Infrastructure & Cloud SolutionsCyber Security ServicesWe make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company.
We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.