Client Summary
- Technology company focused on improving how organizations interact with customers and users
- Provides solutions that help streamline communication and internal processes
- Works with large organizations to enhance efficiency and overall experience
- Combines software and services to support complex operational needs
- Part of a broader organization with an established presence in the market
Position Responsibilities
- Lead technical strategy from discovery through proposal, demo, and post-sale alignment for enterprise opportunities
- Translate operational challenges into orchestrated customer journeys and scalable reference architectures
- Design and deliver tailored demos and proof‑of‑concepts, including full configuration of demo environments independently
- Build ROI models and outcome‑driven business cases around access, containment, cost‑to‑serve, completion, and revenue impact
- Feed structured insights back to Product and GTM; contribute to reusable playbooks, assets, and enablement content
Experience & Skills
- 5+ years in solutions engineering, technical pre‑sales, or solution architecture—ideally in cloud, contact center, or AI‑enabled customer experience platforms
- Proven track record in complex, multi‑stakeholder enterprise deals in healthcare or other highly regulated industries
- Hands‑on experience with Voice, messaging, AI agents, intelligent routing, call containment, and journey orchestration use cases—from design through deployment and measurement
- Strong grasp of APIs, integrations, and enterprise architecture across EHR, CRM, CCaaS, and analytics ecosystems
- Executive presence with the ability to lead consultative conversations from frontline operators to C‑suite
- Curious, customer‑first mindset with a bias toward repeatable processes and continuous improvement
- Bachelor's in Computer Science, Engineering, Information Systems, or equivalent experience
- Willingness to travel approximately 25–30%
Compensation
$140k
- Medical, dental, vision insurance
- Health savings and flexible spending accounts
- Mental health and wellness program (EAP)
- Paid time off including vacation, holiday and sick time
- 401(k) retirement plan with company match up to 6% after one year
- Tuition reimbursement & in‑house learning platform