Sr Software EngineerWe are hiring a Senior Software Engineer to build and own automation that scales our support experience—turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions. You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.Must-Have SkillsJava OR Python or GoSecondary SkillsServiceNow, ZendeskKey ResponsibilitiesDesign, build, and maintain support automation systems that convert Slack/office-hours requests into structured, high-quality support ticketsBuild integrations and services such as Slack ? Jira automation, routing, triage workflows, and lifecycle synchronizationImplement agentic workflows for automated context collection, triage, summarization, and next-step recommendationsBuild robust APIs, event-driven pipelines, and automation frameworks with strong operational readinessAdd and maintain observability (logs, metrics, dashboards, alerts) for automation health and reliabilityDeliver end-to-end production systems with high quality, maintainability, and operational resilienceRequired Soft SkillsStrong communication skills—ability to explain technical concepts clearlyProactive, ownership-driven mindset with high accountabilityAbility to collaborate across engineering, operations, and support teamsAdaptability to fast-paced iterative environments