Sr. Software EngineerLocation: Mobile, Alabama Duration: 12 MonthsFollow up on requests and incidents and provide in person end user serviceReceives, analyze and submit requests from the business. Service coordination between different IT teams.Technical skills required to perform troubleshooting and help in resolutions.
Creation of documentation related to IT infrastructureExcellent Level 2 troubleshooting skills. Provide suggestions for continual improvementResearch solutions through internal and external knowledge base as needed. Test fixes to ensure the problem has been adequately resolvedPerform post resolution follow ups with Level I Technicians as required.
Deploy desktops, Laptops, Tablets and PrintersProvide support for Video Teleconference and Collaboration tools like Cisco Webex/Jabber. Perform AD password resets and On Call Support on Critical/Emergency situations