Sr. Software Engineer (ITSM)Location: Rocklin, CA Hybrid Role 4-Days Onsite (Mon-Thur)Duration: Long Term ContractJob DescriptionEnjoy working in a highly collaborative environment and are an excellent communicator; in person, on email and over the phone; identify opportunities for improving user experienceExecute enhancements on existing productsEvaluate and monitor the performance of the products in the assigned product categoriesUnderstand the realities of working collaboratively with cross-functional partners and excel at elevating the overall performance of the teamCan prioritize and manage multiple complex projects with aggressive timelinesPride yourself on your quality, time management and accuracy of workProven experience as a key technical resource contributing on the development of solutions in client environmentsAre an experienced problem solver and enjoy resolving complex issuesKnowledgeable of runbook/orchestration automationHave strong interpersonal skills, customer centric attitude, ability to deal with cultural diversityAre a proven team playerRequirements and Qualifications2+ years working in the ITSM or IT services/consulting industry preferred2+ years coding Service Now features or similar platforms preferredExperience with ITIL Foundation level and other frameworks such as COBIT, IT4IT beneficialExperience with Web Services, API's, Database-level integrations/ETLExperience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working a SaaS environmentExperience in driving design and strategy around toolsKnowledge of technical components such as LDAP, VPN, SSL, and other technologiesMust be fluent in English, both written and spokenDegree or equivalent, preferably in Information Technology and proven experience in technical development roles