Sr. ServiceNow DeveloperThe Sr. ServiceNow Developer will be a seasoned administrator and software engineer responsible for developing and implementing ServiceNow custom solutions and modules at Seattle Genetics, as part of the Enterprise Services group.This role is accountable for platform design, development and implementation of enterprise-wide ServiceNow capabilities across the platform, including ITSM, ITOM, SecOps, HR and other modules or custom applications as necessary.
They will be responsible for implementing integrations and automation workflows to provide a modern, scalable and reliable workflow platform.This team is additionally responsible for all operational activities related to the services provided, including 24x7 monitoring, support and pre-emptive system maintenance and remediation where appropriate.Responsibilities:Developing ServiceNow Reports and Dashboards needed to provide metrics to stakeholders and ITSM team.Configure/Customize ServiceNow applications, platform and integrations including creating workflows and customizing the UI.Continuously improve the self-service portal and build catalog Items from requirementsDevelop custom applications as required on the ServiceNow platformProduce technical designs providing high levels of reliability for ServiceNow services while complying with enterprise architecture and security standards, industry regulations and best practicesManage production and non-production ServiceNow instances following defined change control processesApply an “automation first” mindset to reduce manual inefficienciesDevelop monitoring and reporting on the health, effectiveness and efficiency of our ServiceNow servicesProvide advanced support for ServiceNow by troubleshooting, fixing bugs and conducting root cause analysisCreate and maintain training plans, materials, and documentation for application users, and coordinate ongoing training sessions for Service now usersCollaborates with other teams to provide ServiceNow best practices and design patterns for applications, workflows and integrationsWrite test cases for functional UAT testingHelp identify, evaluate and drive adoption of processes and procedures that enhance the productivity and predictability of our businessOther duties as assigned by organization leadershipQualifications:Must have a user experience focus and excel in portal design and workflowExperience developing on the ServiceNow platform, including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Requests, etc.Well-versed in the ServiceNow data model and relationshipsHas designed and implemented custom ServiceNow platform applicationsMust have a solid understanding of the impact of ServiceNow best practices on user experience, integrations and platform applicationsSkilled in working with REST, WebHooks, JSON, SOAP and other integration technologiesDemonstrated knowledge of SSO, LDAP and identity integration solutionsAutomation mindset, with a talent for scripting in Powershell and/or other relevant languagesProven ability with Performance Analytics, RDBMS/SQL, JDBC and the MID serverStrong Knowledge of ITSM, ITIL, and SDLCComfortable operating in an Agile-based environmentStrong ability to work collaboratively with others, to influence based upon knowledge and experienceAble to communicate complex technology issues and solutions to non-technical senior leaders and executivesExcellent written and verbal communications skillsEducation and Experience:8 years in IT with 5+ years of ServiceNow development, configuration and administration experience3+ years advanced experience in Javascript or related developmentExperience with Jelly for UI development is desirableSignificant experience with the ITSM / ITOM modules and ServiceNow platform servicesExperience with HR, SecOps, ITBM and other modules is highly desirableRelevant ServiceNow certification in good standingITIL v3/v4 certification is desirableTime spent in the biotech, pharmaceutical, and/or medical device industry is desirableAwareness of 21 CFR Part 11, SOX and software validation processes is desirableBachelor's Degree in Engineering or Computer Science or equivalent experience will be considered