ServiceNow Platform ArchitectMUST have:10+ years of hands on solution design and development of the ServiceNow platform (not a ServiceNow super-user), including work with each of the following modules: ITSM, ITAM & CMDB required, (ITOM, SecOPS and GRC experience preferred).Experience leading (not managing) a technical team through the entire project / development lifecycle.Able to design / architect solutions to meet required functionality and lead the team through the process.Recent hands-on experience with writing code to customize integrations / solutions.People and project leadership experience required. This person is leading and involved in every step of the projects.Must be able to tell the story of what they did and why... not just telling you what the team did.
The interview will go deep into their participation, decision making and driving the projects to completion.Should see career progression from developer to engineer, tech lead, or architect.The role is 50% development / 50% architecting solutions.AREAS OF RESPONSIBILITYPlatform Strategy (ServiceNow)ServiceNow Implementation & OptimizationLeadershipStakeholder Engagement & CommunicationContinuous ImprovementHOW YOU WILL CONTRIBUTELead the overall design of the ServiceNow platform, ensuring alignment with business goals and industry and technical best practicesCollaborate with business leaders, stakeholders, and technical teams to develop and implement innovative solutions using ServiceNow platformDefine platform roadmaps, by ensuring scalability, performance, stability, and audit complianceLead the design of workflows, integrations, and modules to extend the ServiceNow platform’s capabilitiesDrive the end-to-end implementation of ServiceNow solutions, focusing on Core foundation, ITSM, ITAM, SecOPs, GRC, TPRM, and other relevant modulesManage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standardsProvide technical guidance to configure, customize, and develop on the ServiceNow platform based on business needsManage the documentation of solutions, internal technical and process knowledge base materials, and training of process owners and stakeholdersUnderstanding of Dev/Ops in regard to ServiceNow automationsOffer mentorship and guidance for a team of ServiceNow engineersWork closely with cross-functional teams (IT, Security, Engineering, Finance, HR) to drive adoption and ensure platform successMeet strict deadlines and other targets both individually and as the leader of multiple teams, strong decision makerEngage with executive leadership and management to understand business objectives, providing solutions that deliver tangible value and measurable outcomesCoordinate with ServiceNow team management to ensure clear communication regarding project status, challenges, and milestonesEstablish technical governance and best practices to continuously improve platform performance and operational efficiencyStay current with the latest ServiceNow trends, releases, and best practices, proactively applying new technologies and functionalities to enhance the platformCreate a safe space for engineering team members to experiment with technical solutions that may solve organizational problemsIDEAL PROFILE10+ years of experience with ServiceNow platform development, including deep technical expertise in ITSM, ITAM & CMDB. Additional experience with ITOM, SecOps and GRC is a plus.Strong understanding of CMDB, Asset Management, Discovery, Portal, Incident, Problem, and Change Request Management processes.Adept at gathering requirements and designing solutions that utilize built in ServiceNow functionality where possible, to deliver the desired functionality.Strong knowledge of architecture and design of ServiceNow platform implementations, including workflows, custom apps, and integrations.Proven experience leading technical teams through the entire project lifecycle on large-scale projects, while providing process governance.Highly-skilled with scripting languages in the context of ServiceNow platform development and Service Portal.Experience integrating ServiceNow with external systems via APIs, Integration Hub and Spokes.Demonstrate an understanding of how bringing in or not bringing in particular attributes will impact functionality.Experience with Agile, Scrum and Kanban development methodologies.Demonstrated ability to mentor technical teams, ensuring a collaborative and high-performance culture.Experience in Perl and Python programming in Linux environment is a plus.