Sr ServiceNow Developer

Sr ServiceNow DeveloperThe Sr ServiceNow Developer will play a key role in maturing our ServiceNow platform, and as a result, our Service Management practice. This individual will be working with key business units and process managers in order to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.Duties and Responsibilities:Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notificationsDevelop existing and custom applications within ServiceNow including integrations with other applications, such as Azure DevOps, GitHub, Jenkins, GitLab, and other CI/CD platforms using REST APIs, IntegrationHub, and ServiceNow DevOps capabilitiesDevelop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologiesDesign and implement ServiceNow integrations with DevOps and CI/CD pipelines, enabling automated Change Management, deployment tracking, and Release Management governanceAutomate the creation, validation, approval, and closure of Change Requests based on CI/CD pipeline deployment activitiesConfigure pipeline integrations to capture build, deployment, release, and change information within ServiceNow for end-to-end traceabilityHands on experience in Service Catalog/Service Portal modulesSupport ServiceNow upgrades, patches, clones, releases, testing and production deploymentsCreate and use update sets to move customizations between ServiceNow instancesDesign for and maintain a highly available and recoverable environmentProvide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysisDocument, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLCResponsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimatedWork with process managers to fully understand business functionality, pain points, and areas of improvementsCommit to the continuous improvement and learning of development and ServiceNow best practices, tools and technologyProactively keeps ServiceNow skills currentManage and lead the development work of vendors and consulting staffMentor and share Technical knowledge with Service Management teamMinimum Qualifications:3+ years of experience of ServiceNow development3+ years of experience in IT Service Management process designServiceNow System Admin CertificationOverarching understanding of ServiceNow Enterprise product suite & capabilitiesFundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: ServiceNow API's, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPSAbility to apply business concepts into a technical solutionWeb portal development skills, such as HTML, CSS, Angular JS, bootstrapExperience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request, CMDB, KnowledgeAbility to create reports using the standard reporting engine, plus metrics and SLAsFollows ServiceNow best practices (including scripting, security, implementation)Displays aptitude in learning new modules based on training materialsExperience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT)Clear written and verbal communication skillsITIL foundation certificationHigh school diploma or GEDPreferred Qualifications:ServiceNow Certified Application Developer3+ years ServiceNow administration in an enterprise environment5+ years of experience of ServiceNow development5+ years of experience in IT Service Management process design2-4 year technical oriented degree, or equivalent work experience with technical product and application support, or equivalent work experience with healthcare business processesITIL Intermediate certificationExcellent interpersonal, communication, collaboration and documentation skills.Asset Management ExperienceExperience in a healthcare domainPassion for providing excellent service to all internal customersCompliance & Regulatory Responsibilities: NALicense/Certification: NAWE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations.

Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied.

Thank you for considering a career with HF Management Services, LLC.Know Your RightsAll hiring and recruitment at Healthfirst is transacted with a valid "@healthfirst.org" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.Hiring Range*:Greater New York City Area (NY, NJ, CT residents): $108,300 - $156,485All Other Locations (within approved locations): $99,100 - $147,390As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements).

Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.*The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.