Sr. Scrum Master (Puerto Rico)

Sr Scrum Master (SM)RTX Enterprise Services – Infrastructure is seeking an experienced and motivated Sr Scrum Master (SM) to support the Cloud Hosting Portfolio within the PMO. This Sr SM is responsible for planning, leading, organizing, and motivating multiple Scaled Agile Framework (SAFe) Scrum teams to deliver a high level of performance, quality, and exceptional business value. They may also be responsible for managing multiple concurrent high-visibility projects in a fast-paced environment crossing multiple organizations.

This sometimes requires communicating and managing leaders and stakeholders of increasing seniority.What You Will DoGuide, facilitate, and educate Scrum teams on Agile and Scrum practices and values to successfully implement critical projects, leveraging cloud technologies, frameworks, and methodologies.Drive and successfully execute projects with multi-functional teams delivering on key objectives and generating business value.Assess Scrum maturity of the teams and organization, and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.Remove impediments and blockers or guide the team to remove impediments and blockers themselves; escalate impediments and blockers as necessary.Driving internal and external communication across the organization, managing dependencies, and radiating information transparently.Apply Agile practices to facilitate better ways of working and improved execution of teamsImplementing SAFe/Scrum/Kanban frameworks. Actions often include visualizing work, limiting work in progress, managing workflow, planning, and providing guidance for daily standups, sprint and Product Increment planning, short, mid, and long-range planning, backlog refinement, and retrospective meetings.Ensure progress that is trackable toward objectives, KPIs, and commitments; guide assigned Hosting teams to deliver the required product increments and outcomes.Partner with key stakeholders and management team (i.e. Agile Coach, Release Train Engineer, and Team Leads) in backlog prioritization and product increment planning as well as tracking and reporting metrics, providing visibility to the team and stakeholders, ensuring a data-driven approach to decision-making.Support and educate the Product Owner and Team Leads, especially on the product backlog and ongoing backlog refinement.This position will reference written work instructions for guidance with daily job activities.

Work instructions are available in English only.Travel approximately 10%Qualifications You Must HaveA University Degree or equivalent experience and minimum 10 years prior relevant experience, or An Advanced Degree in a related field and minimum 7 years experienceExperience working with software development life cycle models as well as expert knowledge of both SAFe or Agile and traditional project management principles and practices with the ability to blend them together properly to fit our project and business environment.Prior experience with Scrum/Agile methodologies with enterprise-level development projects.Experience overseeing multi-function Scrum and/or Project teams with at least 5 team members across Developers, Business Analysts, Product Owners, and QA engineersExpertise with tools such as Jira, Confluence, PowerBI, and ServiceNOWWhat We OfferWhether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.This position is remote. However, the successful candidate must be currently living in Puerto Rico.