Sr. Release Manager

Required Qualifications

• 8+ years of experience in Release Management, IT Service Management, or related disciplines within large, complex organizations

• Proven experience leading enterprise transformation initiatives, particularly modernizing legacy release processes

• Strong domain expertise in Global Payments & Solutions Technology, including integration patterns and operational dependencies

• Demonstrated success implementing release automation strategies for tracking and reporting

• Exceptional communication and executive presence, with the ability to influence at all organizational levels

• Strong process discipline with expertise in documentation, governance, and change management

• Proven ability to drive alignment and execution across distributed teams without direct authority

• Experience defining KPIs/metrics to measure release performance and continuous improvement

Preferred Qualifications

• Experience in global financial services or other highly regulated environments

• Experience with enterprise tooling (e.g., ServiceNow, JIRA, Cutover)

• ITIL certification or equivalent experience in ITSM best practices

• Experience leading transformation from monolithic/legacy systems to modern, cloud-enabled architectures

Job Description

• Role Overview The Senior Release Manager will be a key leader in driving the transformation of release management practices from legacy, fragmented processes to a modern, automated, and scalable operating model.

• This role will lead the design, implementation, and adoption of enterprise-wide release capabilities across International Technology and Global Payments Solutions Technology.

• This leader will bring a forward-looking mindset, combining deep domain expertise in global payments with proven experience modernizing complex technology environments.

The role requires strong influence, strategic execution, and the ability to align diverse teams to a standardized, efficient, and risk-aware release framework.