Sr Program ManagerLocation: San JoseDuration: 6 MonthsIn Brief - Program manage "WhatsApp Capability for India Expansion" initiative in the Integrated Customer eXperience (ICX) route to market and others as prioritized by the C&P BCDDThe OpportunityThe Creativity & Productivity (C&P) Business Capability Design & Delivery (BCDD) team provides strategic partnership and engagement that delivers end-to-end capabilities for Client's C&P processes, platforms & applicationsWe are looking for a technical leader with executive presence, exemplary interpersonal skills, and the ability to influence at all levels to drive cross-functional initiatives and deliver Client's strategic roadmapYou possess a well-rounded technical background and demonstrated expertise leading complex programs in matrix organizations to deliver solutions that delight the customersWhat You'll DoStrategy: Build a report and partner with key collaborators to understand their objectives and goals. Engage with BCDD Leadership, Product Management (PdM) Leads and Business Stakeholders to understand the Vision, Mission, and Strategic Objectives for the Business Units (BU) and ATS (Client Technology Services)/C&P BCDDIntake: Facilitate and oversee the intake and triage of new requests through Workfront for Initiatives and Small EnhancementsPrioritization: Support BCDD PdMs with impact assessment and stack-rankingEstimation: Partner with ATS teams who need to support the request (and others as needed) to estimate the Level of Effort (T-shirt size) and feasibility (Waterline and Rationale)Optimization: Discuss trade-offs, sequencing, incremental funding as needed, BU staffing, etc. Articulate response back to requestor.
Assist BCDD PdMs with portfolio level reporting (inc. Quarterly Business Reviews, ad-hoc, etc.)End-to-end program management for Initiatives using ATS-SLC.aspx and Jira: Initiating: Plan and facilitate Discovery/Proof of Concept/Pre-project work and set up Program Governance, inc. meeting cadence and key artifacts (Scrum of Scrums/OpCo/SteerCo, SLC Artifacts Library, Wiki, SharePoint, Project Schedule, RAID log, etc.)Planning: Reach across the aisle to understand dependencies and constraints, determine resource requirements and build the program roadmap, then socialize the plan and secure approvals for the sameExecuting & Monitoring: Oversee the program execution and proactively manage changes and risks, partnering with other teams and stakeholders to ensure the right decisions are made at the right time, appropriate communication and alignment occurs, and plans are adjusted accordinglyCommunicating: Maintain a big-picture perspective when preparing and presenting program status reports, Executive briefings, and other governance artifacts, along with all program level communicationsClosing: Coordinate Release announcement, Hypercare, Decommissioning, etc.
as needed and disband the teamBenefits realization: Measure adoption and impact post-release, inc. 30/60/90 days check-ins and feedback loop (to inform future decisions/commitments)What You Need To SucceedBachelors or equivalent a must; MBA or equivalent preferredCertification a plus: PMP, PMI-ACP, PgMP, CSM7-10 years' experience as a program manager in software and/or related technology industry, preferably in a Customer Experience environment with web, voice, and messaging/chat platformsExperience managing multi-discipline teams consisting of business and technical resourcesExperience using various project delivery methodologies (Agile/Scrum, Waterfall and hybrid) and tailoring the approach for program successSelf-motivation and a positive attitude that helps you to adapt to changeResourcefulness and a creative approach to problem-solving to succeed in a collaborative cultureSolid ability to operate effectively and autonomously in time-sensitive situations and handle ambiguityExceptional verbal and written communication skills to engage with technical and non-technical audiencesInfluencing and interpersonal skills to develop strong working relationships and build credibility/trust with team members and Senior Leadership