Sr Professional Services Strategy & Ops Program Manager

Sr Professional Services Strategy & Ops Program ManagerThe Moveworks Professional Services team deploys agentic AI for some of the largest enterprises in the world. As we scale delivery across a fast-growing partner ecosystem, we're hiring a Services Delivery Operations Manager to own the day-to-day operational backbone that keeps our implementation and ongoing services engagements running smoothly.This is an individual contributor role with no direct reports — a high-ownership, high-autonomy seat for an operator who can run the machine (PSA administration, staffing, capacity, partner subcontracting, and partner program intake) so that Services leadership can stay focused on broader strategy and scale. You will be the connective tissue across Professional Services and our delivery partners, and the person the team trusts to keep delivery operations humming.To be successful in this role you have:Experience applying AI-enabled tools or automation to improve operating workflows, decision support, reporting, or productivity within a services, operations, or customer-facing function.3–5 years in Professional Services Operations, Revenue Operations, Partner Operations, PMO operations, or a related SaaS delivery operations role.Hands-on proficiency with PSA, CRM, or project delivery systems; Rocketlane experience is strongly preferred, with Kantata, Certinia/FinancialForce, Salesforce, or comparable platforms also valuable.Working knowledge of SaaS Professional Services metrics such as utilization, capacity, backlog, attach rate, forecast accuracy, delivery health, and services margin.Background supporting partner-led or subcontracted delivery models, including intake, onboarding, assignment coordination, operational governance, and process improvement.Strong analytical skills with the ability to synthesize data from multiple systems, identify trends, and convert findings into practical recommendations for Services leaders.Process-oriented operator who can design lightweight workflows, document repeatable practices, drive adoption, and iterate quickly as the delivery model evolves.High ownership and sound judgment in ambiguous, fast-moving environments; able to make progress independently, escalate thoughtfully, and balance speed with operational discipline.Clear communicator and trusted cross-functional partner who can align Professional Services, Customer Success, Finance, Sales, and Partner stakeholders around priorities, tradeoffs, and execution plans.