Sr. Production Engineer

The Experience

We're looking for a Sr. Production Engineer who thrives at the intersection of live event production, technical operations, and platform engineering. You'll be hands-on with every aspect of our broadcast operations—from pre-event planning and encoder configuration to real-time troubleshooting during live streams and post-event analysis.

This role is perfect for someone who gets excited about:

• The adrenaline of live production where every second counts
• Deep technical problem-solving under pressure
• Building systems and processes that scale globally
• Working on high-visibility projects that impact the entire company
• Enjoys flexibility of operating in various production roles

What You’ll Actually Be Doing

Event Production & Execution (40%)

Live Event Operations:

• Execute live streaming for company-wide events including All-Hands meetings, Kickoffs, executive communications, and learning programs
• Operate and monitor live broadcast systems including encoders, streaming servers, CDN distribution, and player deployment
• Manage multi-channel streaming for simultaneous events (main stage + breakout rooms)
• Coordinate with event producers, AV vendors, and internal stakeholders to ensure seamless technical delivery
• Execute real-time adjustments to optimize stream quality, audio/video sync, and viewer experience
• Monitor live captions, graphics overlays, and interactive elements during broadcasts
• Support Live Event technical operations such as Technical Director, Producing, A1, and Streaming Engineer

Pre-Production Planning:

• Conduct technical pre-production meetings with event stakeholders
• Design streaming architecture for complex multi-location, multi-channel events
• Configure and test encoders, streaming channels, backup systems, and failover processes
• Coordinate network requirements, firewall rules, and bandwidth provisioning with IT teams
• Create technical run-of-show documents and contingency plans

Post-Event Operations:

• Process and publish video-on-demand (VOD) content with captions and metadata
• Conduct post-mortems to identify issues and improvement opportunities
• Generate analytics reports on viewership, engagement, and technical performance
• Archive recordings and maintain content libraries

Technical Operations & Platform Management (35%)

Platform Operations:

• Manage and optimize Primary Streaming platform including channel configuration, server health, and performance tuning
• Monitor streaming infrastructure health using platform-native monitoring tools
• Troubleshoot and resolve platform issues including buffering, caption failures, player errors, and encoding problems
• Coordinate with vendors support for escalations, root cause analysis (RCA), and platform maintenance windows
• Manage CDN configurations, ECDN deployments, and network delivery optimization

Incident Management:

• Participate in on-call rotation for 24x7 support of critical streaming events
• Lead incident response during live event issues with rapid diagnosis and remediation
• Document incidents, coordinate vendor escalations, and track issues to resolution
• Perform root cause analysis and implement preventative measures
• Maintain incident tracking and vendor accountability (RCA completion, SLA adherence)

System Integrations:

• Integrate streaming platforms with internal systems including Salesforce (CRM), Slack, email notifications, and analytics platforms
• Build and maintain automation for repetitive tasks (channel creation, VOD publishing, reporting)
• Develop monitoring dashboards and alerting for proactive issue detection

Engineering & Continuous Improvement (25%)

Process Engineering:

• Design and document standard operating procedures (SOPs) for event production workflows
• Build tools and scripts to automate manual processes
• Create self-service capabilities for internal customers where appropriate
• Develop training materials and runbooks for team knowledge sharing

Platform Engineering:

• Evaluate new streaming technologies, platforms, and vendor solutions
• Design and implement improvements to streaming architecture for scalability and reliability
• Work with infrastructure teams on network optimization, firewall management, and capacity planning
• Contribute to platform migration projects and technology refresh initiatives
• Partner with Enterprise Security teams to conduct software assessments for new and existing production tools. Develop and implement alternative solutions when platforms fail to meet security requirements

Quality & Reliability:

• Establish and track SLOs/SLIs for streaming service reliability
• Implement testing frameworks for pre-event validation
• Conduct failure mode analysis and build redundancy into critical systems
• Drive continuous improvement based on incident trends and vendor performance data

You’re Our Person If…

Experience:

• 5+ years in live event production, broadcast engineering, streaming operations, or related technical production role - Including Technical Directing, Producing, A1 positions.
• Hands-on experience with professional streaming platforms
• Proven track record of executing high-stakes live events with large audiences
• Experience troubleshooting complex technical issues in real-time during live productions

Technical Skills:

• Deep understanding of video streaming protocols (RTMP, NDI, SRT) and video codecs (H.264, H.265)
• Strong knowledge of encoding hardware/software (e.g., Teradek, LiveU, Wirecast, Viz Vectar, Kairos and Ross
• Proficiency with CDN concepts, network troubleshooting, and bandwidth optimization
• Experience with monitoring and observability tools
• Basic scripting/automation skills (Python, Bash, or PowerShell)

Operational Excellence:

• Strong incident management skills with ability to remain calm under pressure
• Experience with on-call rotations and 24x7 support responsibilities
• Excellent troubleshooting methodology and root cause analysis skills
• Detail-oriented with strong documentation practices

Communication & Collaboration:

• Excellent written and verbal communication skills for technical and non-technical audiences
• Ability to work effectively in a globally distributed, remote-first team environment
• Experience coordinating across multiple teams (AV vendors, IT, event producers, executives)
• Customer-service mindset with focus on stakeholder satisfaction

Even Better If…

Advanced Technical Skills:

• Experience with Video Streaming /Cloud Video platforms
• Knowledge of live captioning systems and standards
• Familiarity with ECDN (Enterprise Content Delivery Network) technologies
• Experience with player embedding, APIs, and platform integrations
• Advanced scripting/programming skills for automation and tooling development
• Familiarity working with Enterprise Security on software/vendor assessments, including designing compliant workarounds or alternative architectures when tools fail to meet security standards

Broadcast & AV Expertise:

• Professional broadcast or AV production background
• Understanding of SDI, NDI, audio mixing, and video switching
• Experience with multi-camera productions and complex AV workflows
• Knowledge of accessibility standards and best practices
• Familiarity with SMPTE ST 2110 standards and IP-based broadcast environments, including media transport over managed networks
• Proven track record in enterprise-scale AV system design, including adherence to facilities safety codes and standards
• CTS and QSC certifications preferred and AI knowledge background is recommended

Platform & DevOps:

• SRE (Site Reliability Engineering) mindset and practices
• Experience with CI/CD pipelines for infrastructure automation
• Familiarity with cloud platforms
• API development and integration experience

Industry Experience:

• Prior experience at a large enterprise or tech company managing internal communications
• Experience with Salesforce products or ecosystem
• Background in event technology or webcasting industr