Sr. Product Manager, Services

Sr. Product Manager, ServicesAt Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale. With over two decades of experience as trusted advisors, Penguin Solutions is an end-to-end technology company solving the industry's most complex challenges in computing, memory, and LED solutions. Penguin designs, builds, deploys, and manages high-performance, high-availability enterprise solutions, allowing customers to achieve their breakthrough innovations.We are seeking a Senior Product Manager, Services to define and scale our Services portfolio supporting our AI Factory Platform strategy. This role will lead the strategy, design, and commercialization of services offerings across the AI lifecycle - from initial implementation and integration through ongoing operations and optimization. You will shape how customers successfully design, build, deploy, and manage AI factories, ensuring measurable outcomes and long-term value. You will work cross-functionally with engineering, sales, delivery, and partners to develop repeatable, high-impact service solutions that accelerate customer adoption and operational success at scale.Responsibilities:Define and own the services product strategy and roadmap aligned to the AI Factory PlatformDevelop scalable offerings across: Professional services (design, deployment, integration) Managed services (operations, monitoring, optimization) Lifecycle services (support, upgrades, and performance tuning)Drive standardization and repeatability of service delivery for AI/HPC environmentsPartner with delivery teams to ensure services are operationally scalable and margin-consciousCollaborate with sales and marketing on packaging, positioning, and pricing of servicesTranslate customer and market requirements into clear service definitions and SLAsEstablish KPIs to measure adoption, customer outcomes, and service performanceEngage directly with strategic customers and partners to refine offerings and accelerate growthQualifications:BS/BA in Computer Science, Engineering, or a related field. MBA preferred.7+ years of product management experience in services, infrastructure, or enterprise technologyStrong understanding of professional and managed services modelsExperience with AI/ML infrastructure, HPC, cloud, or data center environmentsAbility to translate technical solutions into commercially viable service offeringsProven track record of launching and scaling customer-facing service portfoliosStrong cross-functional leadership and communication skillsPreferred Qualifications:Experience with as-a-service or consumption-based modelsFamiliarity with GPU infrastructure, Kubernetes, or large-scale distributed environmentsBackground working with enterprise or hyperscaler customersLocation: This is an onsite or hybrid position in Maynard, MA. Travel Less than 10%.Compensation & Benefits: The base pay range that the Company reasonably expects to pay for this position in Maynard, MA is $150,000 – 170,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.Inclusion & Belonging Statement: We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.

Equal Opportunity Statement: We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.