Sr. Product Manager, Learning TechnologyAs the Senior Product Manager for DCS Learning Technology, you will play a key role in developing and implementing certification systems and processes that support our Product Education strategy. You will collaborate closely with the Customer Success Group (CSG), a team dedicated to global enablement of our customers by bridging the skills gap in the market and empowering customers through learning programs.
Your role will involve working on various projects and programs related to certification to further CSG's business objectives and ensure their success.Key ResponsibilitiesProduct Development and ManagementLead the end-to-end product certification processAnalyze the current state of certification and identify opportunities for improvement and innovationDevelop and maintain a feature roadmap for certification productsEnsure product functionality meets business and customer requirementsRequirements Gathering and DocumentationFacilitate workshops to capture detailed requirements and business processesCollaborate with global cross-functional stakeholders to align business objectives with functional requirementsDeliver story mapping, user stories, and acceptance criteriaValidate if problems require technical solutions before engaging engineering resourcesStakeholder CollaborationPartner with internal groups, vendors, and consultants to design and build systems according to specificationsManage communications between internal and vendor Product Managers and business stakeholdersRepresent the end-user perspective in discussions with leaders, Solution Architects, and EngineersImplementation and TestingCoordinate with engineering for requirements hand-off and build demonstrationsPlan and facilitate User Acceptance Testing (UAT)Draft test scenarios and qualify QA issues against requirementsProvide training to key business stakeholdersPost-Implementation SupportContribute to Change Management and User Adoption strategiesServe as the first level of support during HypercareDevelop post-implementation support strategies and transition plansEnsure smooth operation and maintenance of existing certification systemsContinuous ImprovementProactively identify areas for enhancing efficiency and user satisfactionAddress user-reported issues and bugs to improve the end-user experienceCollaborate with teams to remove blockers and discrepancies impeding progressOwnershipDemonstrate a self-starter mentality, capable of delivering results with minimal oversightEmbody a "get it done" attitude, taking initiative to overcome obstacles and meet deadlinesEffectively collaborate with team members across different time zones, adapting communication and work schedules as neededTake personal accountability for delivering high-quality results and meeting project objectivesProactively identify and address challenges, seeking solutions independently before escalating issues