Reverse Logistics Process EngineerAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced innovative devices like Fire tablets, Fire TV and Amazon Echo.The Role: The Reverse Logistics Process Engineer is responsible for owning and driving the roadmap for operational excellence across the Amazon Devices reverse logistics network. This role spans multiple organizations and geographies in support of broader business objectives within the Amazon Devices Reverse Logistics ecosystem. You will define the overall Process engineering strategy for the org, build a roadmap to support that strategy, set objectives, analyze data, and drive improvements quantified with metrics. Travel Required up to 25% (Domestic and International)Key job responsibilities In this role, you will:Engineer and optimize reverse logistics processes to reduce cost and improve qualityLead stakeholder reviews to identify process improvement opportunities in cycle time, manufacturing efficiency, capacity planning, UPH standardization, and productivityLead technical site and line setup (line layout simulation, capacity modeling, equipment specs, system integration) and participate in run-offs to ensure designs are followed and discrepancies resolvedDefine process engineering metrics and leverage Lean Six Sigma principles to eliminate excess processDevelop best practices, SOPs, reports, dashboards, and data visualizations of process engineering metricsIdentify and deploy best known standards locally and globallyUse statistical analysis and data modeling to optimize performance metricsBridge operations, engineering, and business teams to drive mindful discussions to translate operational needs into technical requirementsDesign and coordinate cross-functional engineering projects develop business processes, define technical requirements, and ensure deliverables are completed within required time framesOwn the technical roadmap for operations process engineering; contribute to operational planning cycle narratives and define organizational goals for process engineering with clear, measurable success criteriaA day in the life As a Process Engineer, you will drive operational excellence through a dynamic mix of strategic thinking and hands-on problem-solving. Your days will be diverse, involving performance analysis, cross-functional collaboration, and leadership of improvement initiatives. You'll bridge Operations and Support teams, conducting deep-dives into metrics, developing data-driven solutions, identifying cost reduction opportunities and standardizing workflows.
The role demands a balance between tactical operations and strategic projects, requiring strong relationship-building skills across the organization.About the team Amazon Devices Reverse Logistics owns global warranty and services for all Amazon Device products. The team's vision is to power the circular economy by giving consumer electronic products another chance to be loved.