Jira Service Management/ITSM SMEResponsible for the technical specification and implementation of Atlassian and or Jira Service Management product. Coordinate with Project Manager to plan roadmaps, sprints and releases on the ITSM Process Configuration ITSM Tool - Jira Service Management Customization. Service Desk & End User Support. ITSM Continual Service Improvement.
Gap / Interdependency Analysis. Change Management. ITIL Framework. Service Catalog & Self Service.
Project Management. Risk Management. Business Process Improvement. Agile Methodology.
Scrum Framework. Certified ITIL foundation/ Expert. System Development Life Cycle (SDLC)
Sr Principal Engineer in washington at Unknown Company
This position is listed as full time and onsite.