Company: Popular
Location: San Juan, PR
Sr. Manager
General Description
We are seeking a seasoned leader with a strategic, impact-focused mindset that is passionate about change and innovation to transform and elevate the profile of the Payment business. The Head of Payments has overall responsibility for defining and aligning the Bank’s strategy on P2P, P2B, and B2B payments (including debit/credit cards, merchant services, commercial cash management, payment networks, etc.) across its US and Puerto Rico footprint. As a dynamic and influential leader, he/she is effective at building consensus and collaboration with internal and external stakeholders toward an aligned investment portfolio, product roadmap, and priority setting.
This position encompasses all aspects of business management, such as setting strategic goals, ensuring quality and profitability, digitization of capabilities, client interaction, and P&L management. In this role, he/she leads direct and cross-functional teams through the end-to-end implementation and management of the payment product portfolio, including ideation, business case development, design, implementation, commercialization, and ongoing operations. The successful candidate will be a strategic, results-driven leader who thrives on solving problems with multiple constraints and collaborating with cross-functional teams.
Responsibilities
- Establish the Bank's payment strategy and drive investments with a clear, sharp vision of the future; ensure effective and ongoing communication with key stakeholders.
- Provide leadership and strategic guidance in developing and implementing payment products, services, and programs to meet customer expectations and increase revenue; lead a team that creates, designs, develops, and delivers innovative payment capabilities (commercial payables/receivables, card solutions, point-of-sale, etc.) that are scalable and sustainable.
- Be responsible for the P/L of the payment products, including collaboration with sales on pricing strategy and operations/technology on infrastructure expenses to ensure profitability.
- Identify marketing initiatives to drive product adoption/utilization and revenue growth.
- Monitor trends, partnerships, and new technologies to define opportunities to expand and deliver integrated services.
- Ensure product performance and operations adhere to operating KPIs; leverage data to continuously improve the payment offering and ecosystem.
- Embrace Agile methodology as a way of working and challenge the status quo to operate collaboratively, dynamically, and efficiently.
Qualifications
- 15+ years of leadership experience with a proven track record in product development, innovation, commercialization, and revenue growth.
- A strong product management background coupled with diverse functional knowledge (marketing, technology, operations, and data) and e-commerce experience across multiple industry verticals.
- Deep understanding of the latest technology innovation and platforms (open banking, machine learning, blockchain, etc.).
- Demonstrated success in creating strategic actions based on data and insights from both internal and external sources, and translating these strategies into action through operational decisions and personal effort during challenges.
- Ability to synthesize, prioritize and drive results with a sense of urgency.
- Strong analytical, presentation and communication skills with an ability to explain complex concepts compellingly.
- Exceptional interpersonal skills with an ability to motivate, influence, and build consensus.
- Fully bilingual is required.
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.
About Us
Popular is Puerto Rico’s leading financial institution and has been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offers a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean, and Latin America.
As employees, we are dedicated to making our customers’ dreams come true by offering financial solutions at each stage of their lives. Our extensive trajectory demonstrates the resilience and determination of our employees to innovate, reach for the right solutions, and strongly support the communities we serve; therefore, we value their diverse skills, experiences, and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
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