Sr Manager, NAPS Organizational Change Management

The McKesson North American Pharmaceutical Services Business Modernization team is looking for a Senior Manager to join the Organizational Change Management (OCM) team. This role requires strong team collaboration skills, business acumen in the pharmaceutical distribution landscape, and an ability to drive change management for the business unit. Communication skills, organizational meticulousness, and responsiveness remain essential.

Experienced individual change practitioner who leads change for assigned initiatives and builds deep segment relationships. Deployed to projects based on portfolio demand. Owns change plans, stakeholder engagement, and adoption tracking at the project and sub-segment level. Applies McKesson OCM methodology consistently across all assigned work. Reports to the NAPS OCM Director who determines deployment.

Key Responsibilities

• Change Adoption
  • Own change strategy, stakeholder analysis, impact assessment, and readiness diagnostics for assigned initiatives.
  • Design and deliver change interventions before, during, and after execution. Course-correct when adoption stalls.
  • Facilitate workshops, working sessions, and stakeholder forums to advance change objectives.
• Adoption Measurement and Sentiment Insights
  • Track adoption metrics and sentiment signals using standard methodology and templates.
  • Report adoption status to OCM Lead or Director. Flag issues early.
  • Capture local sentiment through project team interactions and elevate patterns warranting intervention.
• Leadership and Stakeholder Alignment
  • Build and maintain trusted relationships with project leads, segment VPs, and mid-level stakeholders.
  • Manage local stakeholder mapping, engagement plans, and escalation paths.
  • Coach mid-level leaders through change using OCM-provided tools and talking points.
• Change Communications
  • Develop and manage communications plans for assigned initiatives including audience segmentation, messaging, and channel execution.
  • Contextualize enterprise messaging for local audiences.
  • Gather employee feedback on messaging effectiveness and surface insights.
• Methodology Application and Knowledge Contribution
  • Apply McKesson OCM methodology, playbooks, and AI-enabled tools consistently across all assigned work.
  • Contribute observations, lessons learned, and improvements back to the owner responsible for relevant playbooks.
  • Support onboarding and briefing of OSW resources on assigned initiatives, ensuring alignment to McKesson standards.

Minimum Requirements

• 7+ years of relevant working experience in change management.
• Minimum of 5 years of consulting experience.
• Bachelor's degree in HR, business management, or a related field.

Critical Skills

• Methodology fluency: Deep expertise across change methodologies (PROSCI, Agile, hybrid models) with judgment to tailor approaches to complex, enterprise transformations.
• Stakeholder and impact analysis: Lead sophisticated analyses across multi-layered organizations, translating insights into targeted strategies that accelerate alignment, reduce resistance, and enable enterprise-wide adoption.
• Behavior change and adoption metrics: Establish operationalized adoption strategies grounded in measurable behavior change, define leading/lagging indicators, interpret sentiment and adoption signals, and use data to continuously refine interventions and demonstrate business value.
• Communications management: Design business-wide communication strategies that go beyond awareness—driving belief, behavior, and sustained adoption, crafting compelling narratives that connect strategy to frontline impact across diverse stakeholder groups.
• Facilitation and influence: Lead high-stakes facilitation sessions that drive clarity, alignment, and decisive action; influence senior leaders and cross-functional stakeholders without authority to achieve shared outcomes.
• Reading organizational dynamics: Demonstrate exceptional organizational acuity—quickly interpreting formal/informal power structures, cultural norms, political dynamics—and use insights to proactively address resistance, unlock momentum, and guide strategy.
• Coaching mid-level leaders: Elevate capability of mid-level leaders as change champions, providing targeted coaching, tools, and guidance; enable teams to translate strategy into action and sustain adoption.
• AI-tool fluency: Apply AI tools (e.g., Copilot) to accelerate insight generation, content creation, and decision support within change efforts, leveraging AI thoughtfully while adhering to governance and data standards.

Additional Knowledge & Skills

• Exposure to portfolio-level change management experience.
• Partnering with supporting functions (HR, Finance, Marketing & Communications) through enterprise transformation efforts.
• Experience in a large, complex, matrixed organization.
• Familiarity with the pharmaceutical or healthcare ecosystem.

Education

• Bachelor’s degree in human resources, business or related field.
• Graduate degree in Organizational Psychology/Organizational Development/Organizational Effectiveness/Change Management/Human Resources or related field preferred.

Physical Requirements

• General office demands.
• Ability to travel up to 25% of the time.

Location

Irving/Las Colinas, Texas or Columbus, Ohio or Alpharetta, Georgia or Richmond, Virginia

Compensation Range

Base pay: $113,800 – $189,600

McKesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Qualified applicants will not be disqualified from consideration for employment based upon criminal history. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including those with disabilities.