Sr. Manager, CX Research

Role Responsibilities

• Design, execute, and analyze qualitative and quantitative research studies end to end (sampling, instrument design, statistical analysis) to uncover customer pain points and workflows, without relying on external vendors.
• Translate findings into actionable insights for product design and development.
• Integrate AI into research workflows to accelerate study design, data collection, analysis, and synthesis while maintaining methodological rigor.
• Collaborate with product managers to prioritize features using user impact and KPIs.
• Manage multiple research projects in a fast-paced, agile environment.
• Mentor junior researchers and promote best practices.
• Advocate for customer-centric solutions within engineering teams.
• Build strategic relationships with senior stakeholders to ensure alignment.

Qualifications

• Bachelor’s (or Master’s) in Human-Centered Design, Psychology, Market Research, or related field; quantitative/statistics background.
• 7+ years (Bachelor’s) or 5+ years (Master’s) in CX/UX/product research with hands-on delivery.
• Proficiency in qualitative research, experimentation, usability; applied statistics (experimental design, power analysis, significance testing) for behavioral/telemetry data.
• Hands-on ability to plan, field, and analyze studies/tests/experiments without external vendors (e.g., Python/R; tools/software such as Qualtrics, SPSS).
• Experience integrating AI into research workflows.
• Ability to synthesize complex qualitative/behavioral data; agile experience.
• Proficiency with UserZoom, Qualtrics, Medallia, or similar.

• Behavioral insights applied to product design; strong PM/cross-functional leadership; excellent communication.

Benefits/Compensation (as stated)

• Annual base salary: $124,400–$207,400; bonus target 17.5% + eligibility for long-term incentive; 401(k) matching; paid time off; caregiver/parental leave; health benefits (medical, dental, vision).