Sr. Manager, Clinical Applications & Digital Patient Experience

Manager, Clinical Applications & Digital Patient Experience – Information Technology Hours: Full Time (Monday – Friday, & On-call)

Premium Health is seeking a highly skilled and experienced Sr. Manager, Clinical Applications & Digital Patient Experience to lead the oversight, support, and optimization of clinical applications and digital patient experience platforms across the organization. This role combines hands-on application expertise with team leadership, cross-functional partnership, and strategic planning to improve clinical workflows, patient access, user adoption, and operational performance.

Premium Health, located in Brooklyn, is focused on providing compassionate, culturally sensitive, comprehensive health care, and behavioral health services to everyone in the community in need, regardless of ability to pay. Through our services, we aim to achieve community wellness for the individuals and families we serve. Premium Health prioritizes a collaborative care approach and utilizes evidence-based treatment, thus achieving improved patient care and superior outcomes. Our goal is to ensure the culture of the office and each patient interaction meets our Standards of CARE: Manager, Clinical Applications & Digital Patient Experience leads in a player-coach capacity, balancing direct system configuration, troubleshooting, workflow optimization, and go-live support with team leadership, governance, and application strategy. This leader serves as a key liaison among clinical, operational, IT, data, revenue cycle, and vendor teams, translating workflow and business requirements into effective application solutions while directly contributing to system optimization, issue resolution, and user adoption.

Clinical Applications Oversight, Workflow Design & Optimization Lead the design, standardization, and continuous optimization of clinical workflows across multiple systems and applications. Define and maintain standards for clinical templates, documentation, configuration, and workflows to improve consistency and scalability. Oversee system configuration, enhancements, testing, and issue resolution, with direct hands-on involvement as needed. Partner with revenue cycle stakeholders to improve workflows that affect clinical documentation, coding, billing, and financial performance. Digital Patient Experience & Access Optimization Lead optimization of patient engagement tools, including digital intake, scheduling, portals, communications, and related patient-facing workflows. Improve patient access, reduce friction, and enhance the end-to-end digital patient experience across touchpoints. Ensure accurate and seamless data flow between patient-facing platforms, the EHR, and other connected systems. Drive adoption and utilization of digital tools across patient populations and operational teams. Roadmap, Innovation & Application Strategy Define and execute a roadmap for clinical applications, digital patient experience capabilities, and workflow maturity. Develop a target-state vision to streamline, rationalize, and scale the clinical application landscape. Evaluate and advance emerging technologies, including AI-enabled capabilities and automation opportunities. Identify opportunities for integration, workflow automation, application enhancement, and reduction of unnecessary system complexity. Serve as a liaison across clinical, operational, IT, data, revenue cycle, and leadership teams. Change Management, Training & Adoption Lead change management efforts for new workflows, application optimizations, system updates, and technology-enabled process changes. Develop and support training programs, onboarding approaches, job aids, and super-user models. Support go-live planning, readiness, stabilization, and post-implementation optimization. Provide mentorship, guidance, prioritization support, and development to clinical applications staff. Vendor Management & External Partnerships Manage relationships with EHR, patient engagement, and third-party application vendors. Coordinate with integration, development, and implementation partners to support reliable and scalable solutions.

Clinical workflows and operational processes in ambulatory healthcare settings, including multi-specialty environments. EHR systems and clinical applications, including platforms such as eClinicalWorks, Office Practicum, Phreesia, Azara DRVS, and Meditex. Revenue cycle processes and the relationship between clinical documentation, coding, and billing performance. Digital patient engagement tools, patient access workflows, and patient experience best practices. Workflow design, process improvement, and operational optimization methodologies. Healthcare interoperability concepts, including HL7, APIs, FHIR, and common system integration approaches. Data flow across clinical systems and the downstream implications for reporting and analytics. Change management principles, user adoption strategies, and training frameworks. Emerging technologies in healthcare, including AI-enabled tools and automation capabilities.

Advanced workflow analysis, design, and optimization across multi-system environments. Hands-on system configuration oversight, troubleshooting, and application optimization. Strategic planning combined with the ability to execute tactically in a hands-on, player-coach capacity. Change management, training development, and user adoption enablement. Think systemically across workflows, applications, and user groups, including clinicians, front desk teams, billing teams, and patients. Establish structure, governance, and consistency in complex operational environments. Exercise sound judgment in balancing short-term operational needs with long-term scalability.

40 hours per week (Monday – Friday)

Hybrid - up to 2 days per week remote

Premium Health Notable Benefits:

Paid Time Off, Medical, Dental and Vision plans, Retirement plans