Sr. Manager, Client Strategy Influencer

Jones) - is the global leader in influencer marketing; combining strategy, creative, and technology to deliver the most innovative influencer work. We partner with forward-thinking brands in technology, fashion, retail, gaming, entertainment, consumer goods, and more to build deeply integrated social activation strategies that drive relevance, awareness, and sales. Our work has been recognized by top publications, including The Wall Street Journal, Fast Company, Digiday, AdAge, and Business INSIDER, among others. Collectively is known across the industry as the partner who delivers the most creative, strategic, and effective programs, with the most sophisticated analysis and paid social offerings. We aspire to continue to provide an excellent workplace for our teams while delivering the industry’s most ambitious and thoughtful influencer collaborations. About the Client Partnerships Team
The Client Partnership team leads the strategic and relationship side of our influencer marketing services agency throughout the lifecycle of an account at Collectively–ensuring our partnership with clients is successful, industry-leading, and directly in support of our clients’ creator marketing ambitions.
This team is focused on cultivating and growing successful relationships with account stakeholders in our client community through best-in-class work and services–delivering strategic influencer marketing proposals/RFPs, industry-leading thought partnership and ongoing strategic direction throughout the lifecycle of our agency/client partnership to support brands in becoming more effective, innovative, creator-centric marketers.
This role leads the day-to-day account and strategy workflows for up to 5 brands on average, and plays a critical role in ensuring our creator marketing solutions and strategies are applied practically to our clients businesses.
Manager of Client Strategy will report directly to a Director or Sr. Director of Client Strategy & Account Leadership and be responsible for the following:

Program + Partnership Development (RFPs/Briefings)
Synthesize or draw on key trends and information from a variety of sources, including internal data, to inform conversations and RFP/brief responses
Ensure historic account or agency-wide performance data and current trends/best practices are considered

Ideate RFP response with your account leader
Develop and articulate influencer campaign and creator strategies (via outlines & slides) based on RFP/brief goals, incorporating best practices and agency benchmarks
Curate a range of influencer campaign elements or services from Collectively
Frame agency partnership/account management approaches

Work with Operations + Leadership to finalize scopes and staff plans
Project manage specialized creative or analytical support for RFPs/briefs as needed

Project Management & Delivery
Project manage responses cross-functionally, start to finish
prep materials and background for client meetings (agendas, cross-functional questions, follow-ups)
Lead client comms directly or indirectly in support of your Account Leader

Experiment with and prepare and present POVs/best practices for existing & emerging platforms: (podcasts, TikTok, etc.)

Setting the Revenue Delivery teams up for success from IKO through Wrap to ensure the “strategic threads” are maintained during account moments, including internal kick-offs, client kick-offs/discovery, client presentations, and wraps
Leads/Hosts client status meetings, creating a warm and friendly environment, and supporting the Revenue Delivery team in communicating program updates, challenges, and recommendations
Supports the strategic vision and goals of accounts in partnership with the Director or Senior Director by providing guidance, contributions, and feedback on core deliverables:
Assist the Revenue Delivery team in responding to program and strategy shifts, helping to ensure projects are aligned with client objectives and best practices, escalating challenges to leadership for input
Identify opportunities to optimize/upsell or pivot based on performance, trends, or client needs, including development of new materials or workflows in partnership with leadership
For Trend Marketing scopes, support or consult in the identification and alignment of trend spotting or social conversations on TikTok or Instagram that might be appropriate for clients to engage/brief creators on
Reporting & Analytics (Campaign Reports, Partnership Reports, QBRs)

Partner with the Analytics team to develop hypotheses for content performance and ensure set-up and early measurement
During internal wrap development, responsible for shaping the story & narrative of program performance, assessing learnings to cultivate strategic insights for optimizations and evolutions, trends, or learnings that drive more creator marketing programming through Collectively services
Engage with your account leader on opportunities to translate learnings into longer-term relationships or revenue growth
Develop an understanding and fluency with creator-paid media, brand lift studies and how those tactics help communicate the effectiveness of influencer marketing
Leads/Hosts client reporting meetings, creating a warm and friendly environment, and supporting IRL meeting dynamics (hosting) as needed if applicable
Relationship Development & Client Service Modeling

Conducts regular 1:1s or 2:1s (virtual or IRL) with clients either independently or with your leader to build trust, confidence, and partnership in agency relationship
Bring a present and proactive eye to the working collaboration and dynamic between client and agency, spotting areas that feel off or clueing into client frustrations, experiences to surface to your account leader
Help uncover what’s working, what’s not–and support plans of action internally to evolve and service effectively, supporting your Account Leader on service satisfaction and retention activities
Maintain up-to-date research on your brand accounts, including relevant trends, industries, competitors, and products, using a variety of research tools and social media consumption (platform content, social listening, press/journalism, community surveys, etc.)
Leverage findings in conversations to connect broader opportunities for brand/agency revenue
At least 5 years of direct experience in influencer marketing at an influencer agency, advertising agency or PR firm
Both left and right-brain thinkers, equally comfortable with data and creative thinking
Exceptional client servicing skills and instincts; Ability to work efficiently across a variety of tasks and manage time appropriately for projects
Key Performance Indicators

Contributes exceptional and innovative work to assigned accounts by supporting our teams in delivering above & beyond client expectations
Demonstrates curiosity with a desire to learn from program data, collaborator content, industry trends, and Collectively teammates
Self-manages competing assignments and deadlines
Consistently supports and elevates strategy and thinking in key deliverables across client engagement phases to reflect best-in-class agency work
Can support and contribute independently to departmental projects/task forces (e.g., supporting case studies, collaborating on a pilot or process evolution) with minimal impact to day-to-day role
Medical, Dental & Vision
~ Monthly Work from Home Stipend
~ Remote-First
~ Virtual & In-Person Events
~ Collectively takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, and other business and organizational needs.