Senior Manager Of It Application DevelopmentAchieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.Come join us to create what's next. Let's define tomorrow, together.DescriptionUnited's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.Job overview and responsibilitiesThe Senior Manager of IT Application Development will lead a team responsible for creating, implementing, and maintaining technology solutions to support United Airlines' TechOps business organization. This role involves aligning IT strategies with overall business goals, managing project portfolios, ensuring system performance and security, and fostering strong relationships with business partners and senior leaders. Candidates should have expertise in the software development lifecycle, Agile methodologies, and the ability to provide technical leadership for complex, large-scale systems.The role centers on modernizing legacy systems, strengthening cybersecurity measures, and enabling data-driven insights to improve fleet reliability, safety, and regulatory compliance. Collaboration with engineering, maintenance, safety, and compliance leaders is crucial to ensure IT capabilities support both operational and strategic objectives. This role will lead a team dedicated to enhancing United's Supply Chain operations and in designing, analyzing, and developing scalable solutions, focusing on solutions architecture and driving organizational change. Effective collaboration with finance and other organizational teams is crucial to achieving the company's strategic goals.
The role requires a combination of technical expertise, leadership qualities, and collaborative skills. Additionally, this role offers the exciting opportunity to shape the future of Supply Chain technology strategy, paving the way for advancements in warehousing, logistics, transportation management, global trade management, forecasting and inventory management within United.Develop And Implement A Comprehensive Strategy In Alignment With Business ObjectivesManage the full lifecycle of projects, including planning, development, testing, and deploymentEnsure the quality and scalability of solutions by establishing best practices and governance proceduresMonitor the performance of solutions and conduct regular reviews to ensure they deliver the expected business benefitsResponsible for escalating, assisting, and following through on the resolution of issues related to the delivery of technology solutionsDelivery/SupportAccountable for gaining and maintaining alignment of delivery success criteria with business partnersAccountable for effective project management and delivery of work requests and projects within committed budget, schedule, and quality for individual projects while also meeting overall department performance goalsAccountable for identifying needs, securing commitments, and monitoring progress of deliverables from internal and external service provider teamsProvide cost estimates and business case updatesAccountable for ensuring technology solutions comply with architectural standardsResponsible for communication of progress to senior IT and Business leadershipResponsible for organizing and maintaining performance of any application issues in accordance with the agreed SLAProvide information and periodic updates to support overall IT performance metrics, monthly project status reporting, and quarterly resource planning reviewDevelopment Standards, Tools & ArchitectureCreate a team structure and process for quality control during development, testing, debugging code, and deploymentEnsure best practices for Agile methodologies are implemented, and continuous improvements are made, as neededEnsure adherence to code scanning and other security protocols during development and releaseEnsure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed, and performedRemain informed of new technologies and/or business processes and incorporate those technologies to improve the productivity of the applications staff and software systems' maintainabilityDrive continuous improvement and be adaptable to changing designs and to adding performance enhancementsPlay a key role in formulating and following the procedures and processes for developmentPlay a key role in the formation of agile delivery teams for development and technology deliveryProduct Development And RoadmapUnderstand and partner with United business and DT leadership teams, along with product SMEs, to define the end-state vision, goals, and strategy of the product and create a multi-year product development strategy and tactical plansShare knowledge and collaborate to come up with effective and innovative solutions to problemsMaintain up-to-date knowledge of technology trends and advancementsCollaboration And Stakeholder PartnershipEngage, collaborate, and partner with stakeholders, technical and business, to understand business requirements and user expectations, and lead the development of solutions that meet functional and technical requirementsCollaborate with cross-functional teams, including IT operations, security, and quality assurance, to ensure the reliability, security, and scalability of our applicationsFoster strong relationships with business partners, acting as a trusted advisor and advocate for the IT departmentCollaborate with various departments to identify and prioritize process automation opportunitiesBe a Thought Partner, i.e., engaged with Business Owners/Business Process DevelopmentGovernance & PerformanceManage budgets, vendor relationships, and service delivery metricsEnsure adherence to FAA, OEM, and internal IT governance standardsDrive measurable improvements in application reliability, security, and user satisfactionLeadershipLead a multi-functional, impactful team responsible for designing, developing, and maintaining SaaS and customer applicationsManage vendor development teams assigned to projects and core supportMentor and develop team members by guiding technical skills, best practices, and career growth opportunitiesEstablish department and individual goalsAssess and recommend improvements to the organization's structure, roles, and responsibilitiesParticipate actively in future strategy, goals, objectives, and operational performanceCreate and maintain a high performance by interacting and mentoring junior and senior-level developersPerform short and long-term resource planning to ensure the proper number of resources and the right skills are available to meet project goals and schedulesUse creative and proactive leadership skills to address project challenges and opportunitiesQualificationsWhat's needed to succeed (Minimum Qualifications)Bachelor's degreeInformation Technology, Computer Engineering, Finance, or related field5+ years of relevant experience in application developmentAt least 2+ years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior-level management and key stakeholdersExperience in application development supporting Warehousing, Logistics, Transportation Management, Global Trade Management, Forecasting, Order and Inventory ManagementUnderstanding of system architecture principles, including the ability to design scalable and reliable solutionsStrong background in Agile delivery, SaaS solutions, cloud technologies (AWS/Azure), and enterprise integration (API, microservices)Proficient in project management methodologies, including Agile and DevOps practicesLeadership experience and the ability to guide and inspire a team. Project management skills may also be beneficialA mindset for continuous learning and staying updated on industry trends, emerging technologies, and best practicesAdvanced technical and business knowledge in software development life cycle, quality assurance, project management, and other related disciplines/processesWell-versed in Agile development and requirements management processesMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is an essential function of the positionWhat will help you propel from the pack (Preferred Qualifications)Master's degreePractical experience in developing and architecting highly integrated, high-user-base systems is highly valuedLeadership experience in