Sr. Implementation Consultant

Senior Implementation Consultant

Implementation Services New Business – responsible for onboarding new plans, transfer plans, and internal conversions. Lead all implementation events and tasks, including scope analysis, coordination with internal and external parties, and serve as subject‑matter expert on retirement plans and implementation processes.

About the Role

As a senior member of the Implementation Services team, you will be the primary consultant to partners, influencing decisions across departments, driving continual improvement, and ensuring smooth transitions at the end of projects.

Responsibilities

• Provide consultation to internal and external customers on timing for implementation achievements.
• Analyze and effectively communicate broader operations aspects to influence decisions across departments for services being implemented.
• Work closely with assigned Relationship Manager, ongoing Account Manager and various internal business partners to ensure a smooth transition at the end of the project.
• Attend finalist and kick‑off related meetings and facilitate regularly scheduled meetings with the plan sponsor, executive sales team, TPA’s, vendors, and our internal subject‑matter authorities.
• Provide consultative solutions for Corebridge Financial's standard methodologies and ensure details are understood so administrative processes and system(s) are established correctly, including plan design details that affect pricing, eligibility, data exchanges, contracts, and transactional processing.
• Develop, communicate, maintain and lead the detailed project plan, timeline for account implementation projects and ensure achievements and success criteria are met or exceeded through timely coordination and communication of the details vital to complete an account implementation project by the agreed upon effective date.
• Identify and lead timely and effective resolution of any issues that surface during the handling of all assigned duties.
• Track and report implementation activity results in a “real time” fashion via internal Implementation databases and reporting tools.
• Conduct lessons learned at the end of each implementation phase for continuous improvement purposes.
• Develop and complete plans to improve customer satisfaction and overall quality.
• Identify out‑of‑scope services and bring up as needed to ensure all services be included in pricing.
• Proactively handle issues by anticipating the outcome of the process and ensuring all vital steps have been taken.
• Model and mentor others on Customer Service Excellence within implementation.
• Develop key strategies for retention and future business wins through interactions with Implementation Services.
• Identify gaps and facilitate training needs within the team.
• Perform final quality review for all internal systems and external client‑facing systems for implementation related items.
• Review and participate in the RFP process for new business to identify potential solutions based on Implementation Service model and scope.
• Develop knowledge/content management strategy with accountability for maintenance of Implementation Tools and Reference Database.
• Coach and mentor Implementation Consultants to create capacity and efficiency within department.

Skills and Qualifications

• Bachelor’s degree in related field; or any combination of education and experience that provides an equivalent background.
• Minimum 5+ years of related experience.
• Extensive project management experience with solid knowledge of the various retirement plans and their subsequent provisions.
• Excellent communication skills, including verbal, written, interpersonal and presentation.
• Proficient with computer software.
• Ability to analyze data, identify root cause, and provide or develop an appropriate solution for resolution.
• Proven experience handling multiple priorities.
• Proactive problem‑solving ability with solutions‑oriented demeanor.
• Ability to work independently within a team and make decisions while considering client requirements.
• Ability to travel on occasion as needed.
• Successful completion of relevant professional designation preferred (e.g., CEBS, ASPA) but not required.

Work Location

This position is based in Corebridge Financial’s Houston, TX office and is subject to our hybrid working policy.

Benefits

• Health and Wellness: medical, dental and vision insurance plans, mental health support and wellness initiatives.
• Retirement Savings: competitive 401(k) plan with dollar‑for‑dollar matching up to 6% of eligible pay and a 3% company contribution; contributions vest immediately.
• Employee Assistance Program: confidential counseling services and resources.
• Matching charitable donations: Corebridge matches donations to tax‑exempt organizations 1:1 up to $5,000.
• Volunteer Time Off: up to 16 volunteer hours annually.
• Paid Time Off: eligible employees start with at least 24 PTO days.
• Eligibility for and participation in employer‑sponsored benefit plans and company programs subject to applicable law and company policy.

Equal Opportunity Employer

Corebridge Financial is committed to being an equal‑opportunity employer and complies with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job‑related qualifications and without regard to race, color, religion, sex, gender, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with fair employment practices regarding citizenship and immigration status. We provide reasonable accommodations to job applicants and employees as required. If you need a reasonable accommodation in the hiring process, please email

Other Considerations

We will consider qualified applicants with criminal histories consistent with applicable law. Functional Area: OP – Operations. Estimated Travel: up to 25%. Relocation: no. Employer: American General Life Insurance Company.