Sr HR Operations Specialist

Sr HR Operations SpecialistWe are looking for an Sr HR Operations Specialist to join our Raleigh team! The Tier 2 HR Operations Specialist provides advanced operational support for complex HR inquiries and transactions that require deeper expertise, judgment, and cross-functional coordination beyond Tier 1.This role is responsible for resolving exception-based and sensitive issues, ensuring consistent application of HR policies and processes, and addressing root causes to reduce rework. The Tier 2 Specialist partners closely with HR Transformation & Operations (HRTO), HR Technology, Payroll, Centers of Excellence (COEs), and HRBPs to strengthen service delivery and improve end-to-end process performance.At Ralliant, this role is critical to stabilizing core HR operations, improving process design, and ensuring the HR operating model functions effectively at scale.This is a hybrid role with three days in office at our North Hills HQ.Key ResponsibilitiesTier 2 Issue Resolution (Primary Focus)Resolve escalated cases from Tier 1 requiring advanced policy interpretation or exception handlingCross-functional coordination (e.g., Payroll, Benefits, HR Tech)Review of historical transactions or employee recordsElevated judgment or sensitivityManage complex issues across areas such as multi-step payroll corrections and retroactive adjustments, benefits escalations and vendor coordination, complex leave and absence cases, data corrections with downstream system implicationsOwn cases end-to-end, ensuring accuracy, timeliness, and clear communicationServe as a trusted escalation point while minimizing unnecessary involvement of HRBPs and COEsHR Systems, Data & Operational ExecutionExecute complex HR transactions in core systems (e.g., Oracle, ServiceNow)Analyze and resolve data integrity issues across systems and processesGenerate, create, and analyze standard and ad hoc reportsIdentify root causes of recurring errors, system gaps, and manual workaroundsEnsure compliance with established controls, policies, and audit requirementsPartner with HR Tech and HRTO to test, validate, and refine system or process changesEscalation Management & Cross-Functional CoordinationAct as the primary owner of Tier 2 cases, coordinating across Payroll, Total Rewards, Employee Relations, Legal, COEs, HR Technology, HRBPs (as needed)Set clear expectations with employees and managers regarding resolution timelines and next stepsEnsure issues are resolved effectively without re-escalation or "recycling"Escalate to Tier 3 or specialized teams only when appropriate, with complete contextProcess Improvement, Simplification & AutomationIdentify systemic issues through analysis of case trends, escalations, and reworkTranslate operational challenges into clear problem statements and improvement opportunitiesRecommend and support solutions that strengthen internal controls, simplify workflows and decision points, reduce manual effort and error risk, enable automation and self-servicePartner with HRTO, HR Tech, and COEs to drive scalable improvementsSupport process stabilization, redesign initiatives, and continuous improvement efforts (e.g., RBS tools)Knowledge Management & Tier 1 EnablementStrengthen Tier 1 capability by enhancing knowledge articles, SOPs, and decision frameworksClarifying escalation criteria and thresholdsProviding guidance on recurring issues and trendsReinforce consistent application of HR policies and practicesImprove upstream resolution rates by reducing avoidable escalationsCustomer Experience & Professional StandardsManage complex and sensitive interactions with professionalism, empathy, and clarityMaintain strict confidentiality and data privacy standardsRepresent HR as a unified function, ensuring seamless and consistent communicationBalance employee experience with operational discipline and policy adherenceModel and reinforce Ralliant's HR operating model through day-to-day executionWhat Success Looks LikeTimely and accurate resolution of complex Tier 2 casesMeasurable reduction in repeat escalations and chronic issue areasImproved quality of Tier 1 inputs, knowledge content, and case handlingReduced defects, rework, and downstream correctionsClear visibility into systemic risks and improvement opportunitiesStrong, trusted partnerships across HRTO, HR Tech, and functional teamsRequired QualificationsBachelor's degree in Human Resources, Business, or related field (or equivalent experience)3–6 years of experience in HR operations, shared services, payroll, benefits, or HR systems, or complex case management in a process-driven or regulated environmentStrong experience with HR systems (e.g., Workday, ServiceNow, or similar platforms)Demonstrated ability to manage and resolve complex, cross-functional issuesStrong analytical thinking and written communication skillsAbility to operate effectively in ambiguous or exception-based scenariosKey Skills & AttributesStrong operational judgment and structured problem-solving capabilityAbility to identify root causes and drive sustainable solutionsComfortable working across teams, systems, and processesClear and composed communicator in high-impact situationsContinuous improvement mindset with focus on simplification and scalabilityAbility to balance employee experience with consistency, controls, and complianceWhy This Role Matters at RalliantAs Ralliant continues to scale in a post-spin environment, the Tier 2 HR Operations Specialist plays a critical role in:Stabilizing and strengthening core HR operationsReducing escalation volume and dependency on HRBPs and COEsImproving data quality, system reliability, and process consistencyEnabling safe and sustainable adoption of automation, self-service, and AIEnsuring the HR operating model is executed effectively in practiceThis is not escalation for escalation's sake.

It is a critical problem-solving and improvement role focused on ensuring HR services are reliable, scalable, and continuously improving.Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most.

At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at position is also eligible for bonus as part of the total compensation package.The salary range for this position (in local currency) is