Sr Director, Product Management - Personal Loans

Sr Director of ProductHappen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community.

Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.About the RoleWe are looking for a Sr Director of Product to lead Product Management for our Personal Loans experience. This leader will define product vision, guide a high-performing product organization, and deliver meaningful customer and business outcomes. Success in this role is measured by impact.

You will ensure teams focus on the highest-value problems, validate solutions through strong discovery and learning practices, and deliver improvements that measurably advance customer experience and business performance. You and your team will own how Personal Loans experiences are envisioned, built, measured, and continuously improved, partnering closely with Engineering, Design, and senior business leaders within a regulated financial environment.What You'll DoProduct Vision & StrategyTranslate business objectives and customer needs into a clear product vision and outcome-oriented roadmapEnsure product investments are guided by expected impact, success metrics, and explicit tradeoffsServe as a strategic thought partner to senior lending leadership, jointly owning priorities, strategy, and outcomesProduct Discovery & Outcome OwnershipLead teams to identify high-impact problems and validate solutions through research, experimentation, and dataHold teams accountable for defining success upfront and iterating based on real-world resultsFoster a culture where evidence and learning guide decisions, including stopping or changing work that is not delivering impactExecution with AccountabilityEnsure product initiatives drive measurable improvements in customer experience, growth, efficiency, and product healthPartner with Engineering, Research, and Design to balance speed, quality, scalability, and sustainabilityUse quantitative and qualitative insights to inform prioritization and continuous improvementPeople & Organizational LeadershipLead, coach, hire, and develop a product organization focused on Personal LendingBuild a strong leadership bench and a culture of accountability, ownership, and continuous improvementCross-Functional LeadershipServe as the Product Management leader for LendingClub's Personal Loans domainInfluence platform, technology, and operational priorities to support product strategyCommunicate product vision, priorities, progress, and outcomes clearly to senior and executive stakeholdersBuild strong partnerships across Product, Engineering, Design, Risk, Operations, Marketing, and other teamsHow Success Is MeasuredConsistent delivery of measurable improvements in agreed-upon customer and business outcomesClear connection between business strategy and product investment decisionsStrong product discovery practices that lead to better decisions and higher-impact solutionsHigh-performing product teams with clear ownership and accountabilityTrusted partnership with engineering and business leadershipAbout You12+ years of product management experience, including 8+ years in people management, with a track record of owning customer and business outcomes3+ years of product management experience in consumer lending (unsecured personal lending, credit cards, student loans, or similar credit products)Direct experience operating in a regulated lending environment, including fair lending requirements and consumer credit regulationsExperience partnering with credit risk, underwriting, or pricing teams on product decisionsStrong product judgment and comfort operating in complex, highly regulated environmentsProven ability to partner effectively with senior business and executive leaders on strategy, prioritization, and deliveryDemonstrated success leading, coaching, and developing high-performing product teamsAbility to balance customer experience, business objectives, technical constraints, and risk considerationsComfortable making decisions amid ambiguity and incomplete information, using data, research, and learning to guide directionExceptional communication and stakeholder management skills, with the ability to influence across functions and levels with clarity and credibilityBachelor's degree or higher, or equivalent combination of education and experience