Sr. Director, Facilities Operations – Americas (US, Canada and Latam)

Position Summary

Sr. Director, Regional Workplace Experience – Americas – responsible for leading all Workplace Experience operations across the U.S., Canada, and Latin America. This senior leadership role oversees facilities, real‑estate operations, vendor strategy, employee experience, and financial performance for a complex and diverse portfolio.

Key Responsibilities

• Lead strategy and execution for Workplace Experience across all Americas offices and studios.
• Ensure consistent service delivery, operational standards, and performance across locations.
• Act as the primary regional partner to business leaders and functional stakeholders.
• Own regional operating budgets (OPEX and CAPEX) and drive cost optimization initiatives aligned with company‑wide targets.
• Identify and execute savings opportunities across vendors, space utilization, and services.
• Oversee all third‑party vendors, including facilities management, security, hospitality, and food services, driving performance, accountability, and contract optimization.
• Partner with procurement to ensure global consistency and leverage scale.
• Support real‑estate transactions, workplace strategy, and capital projects, ensuring strong execution of office buildouts, renovations, and space optimization initiatives.
• Elevate workplace experience through hospitality, service design, and employee engagement while balancing cost discipline.
• Lead regional implementation of global Workplace Experience initiatives, supporting organizational transformation including vendor transitions and operating model changes.
• Drive innovation in how workplace services are delivered and measured.

Qualifications

• 12–15+ years of experience in building management, real‑estate activities, or workplace experience.
• Proven leadership across multi‑site, multi‑country operations.
• Strong financial acumen with experience managing large budgets.
• Experience leading vendor models and outsourcing strategies.
• Executive presence with the ability to influence senior stakeholders.

Preferred Qualifications

• Experience in the entertainment industry.
• Experience executing return‑to‑office and hybrid workplace initiatives.
• Industry accreditations, professional registration, or other advanced training.

Work Schedule and Salary

• Minimum of four days per week in the office.
• Salary range: $180,000 to $200,000 annually (base pay dependent on experience and business needs).

Equal Opportunity Statement

Warner Music Group is an Equal Opportunity Employer.